52train Posted November 17, 2015 Share Posted November 17, 2015 This ts not a rant its just a question, why does it take what seams to be a long time for railmaster to be unlocked when your pc goes belly up? Link to comment Share on other sites More sharing options...
Yelrow Posted November 17, 2015 Share Posted November 17, 2015 It takes a fair time, Pro Rata, to start up normally, each time you begin. john Link to comment Share on other sites More sharing options...
St1ngr4y Posted November 17, 2015 Share Posted November 17, 2015 This ts not a rant its just a question, why does it take what seams to be a long time for railmaster to be unlocked when your pc goes belly up?It didn't for me. Perhaps if you tell us your experience we might comment further.Ray Link to comment Share on other sites More sharing options...
RB51 Posted November 17, 2015 Share Posted November 17, 2015 My experience is that it was very fast - probably just 20 minutes or so. Maybe I was just lucky, but you (52train) seem to have been waiting more than 24 hours now which seems odd to me. Have you checked to see if there is a response in your SPAM folder? R- Link to comment Share on other sites More sharing options...
Fishmanoz Posted November 17, 2015 Share Posted November 17, 2015 Did you get the auto acknowledgement Instantly? Link to comment Share on other sites More sharing options...
St1ngr4y Posted November 17, 2015 Share Posted November 17, 2015 Having been forced to replace my RM computer by a new one, at the weekend I had to request deactivation of my RM key so as to re-install it on the new computer. As Roger says, it only took 20 minutes or so, and I'm pretty sure the process is automated at the HRMS end, especially as I did it on Sunday.Ray Link to comment Share on other sites More sharing options...
Fishmanoz Posted November 17, 2015 Share Posted November 17, 2015 As we know, they work 24/7, so there shouldn't be a delay. And we know the 2 main causes for there being delays. The first is people contacting HCC rather than HRMS. And the second is AV blocking the email from getting out in the first place. If the first is the problem, there'll be an auto acknowledge from HCC then likely nothing for days, and maybe not very helpful when it does come. In the second, there will be no auto acknowledge as the email doesn't go. Link to comment Share on other sites More sharing options...
St1ngr4y Posted November 17, 2015 Share Posted November 17, 2015 When I had to download RM to a new pc at the weekend, I was told by HRMS to go ahead and enter the Product key as if a new user. Then, after RM has informed you that the key is already active, it provides you with a form to fill in to request de-activation of the key. You are provided with a dropdown list of reasons for de-activation (which includes pc or hard drive failure). Having filled in the form, within minutes an email arrives telling you that de-activation has been successful. It is just then a case of going to your new pc (which by this time has RM installed as an evaluation copy) and entering your Product key to attempt activation again. If you also have ProPack, you can also reinstate that by entering its key in the box provided in the System Settings window. It is so fast that it must be automated.Ray Link to comment Share on other sites More sharing options...
52train Posted November 18, 2015 Author Share Posted November 18, 2015 Hi guys when I came back from hospital it was done, now up and running. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.