Tpoll Posted January 2, 2016 Share Posted January 2, 2016 Hi, we seem to be having issues with this set, we've already exchanged one as after an hour the cars stopped working. The new set has done exactly the same thing. Before taking this back I want to check we're not doing something wrong. Link to comment Share on other sites More sharing options...
A.A85 Posted January 3, 2016 Share Posted January 3, 2016 I bought this for my sons Christmas and it has done the exact same.changed the both cars braids,cleaned the track still not working.its as if there is no power going through to the controllers. Link to comment Share on other sites More sharing options...
Tpoll Posted January 4, 2016 Author Share Posted January 4, 2016 So glad it's no just us. The track has been tested and is receiving power when you pull the trigger but the cars just don't work. New braids, hoovered the track etc so off to toys r us again!!! Link to comment Share on other sites More sharing options...
Andy P. Posted January 6, 2016 Share Posted January 6, 2016 It would seem odd that the same car would stop after the same amount of use.Since you tried changing braids maybe you should use a standard Ohm-Meter (sometimes called a multi-meter) to see if current is indeed reaching the motor or motor. If you don't have such a tool you can try appliying power directly to the motor in a pinch using a 9 Volt battery and attach wires to it.If the motor spins that means you have a loose connection between the rails and the motor. This can be fixed with a wee bit of soldering.This will help determine if the problem is no power getting to the motor or if the motor is seizing. Also make sure the gears are not locked for some reason.You may have to pry the motor out of its holder to do a thorough test.If after all that the car still does not go you have a dud motor I am afraid...:-( Link to comment Share on other sites More sharing options...
Tpoll Posted January 6, 2016 Author Share Posted January 6, 2016 It would seem odd that the same car would stop after the same amount of use.Since you tried changing braids maybe you should use a standard Ohm-Meter (sometimes called a multi-meter) to see if current is indeed reaching the motor or motor. If you don't have such a tool you can try appliying power directly to the motor in a pinch using a 9 Volt battery and attach wires to it.If the motor spins that means you have a loose connection between the rails and the motor. This can be fixed with a wee bit of soldering.This will help determine if the problem is no power getting to the motor or if the motor is seizing. Also make sure the gears are not locked for some reason.You may have to pry the motor out of its holder to do a thorough test.If after all that the car still does not go you have a dud motor I am afraid...:-(This is how it's been tested my dad is an electrician so he couldn't help testing it :). It's just very annoying that this set has done the exact same thing... We're taking it back tomorrow and will get the mini track as its the same size just didn't want to pay the extra. Link to comment Share on other sites More sharing options...
Blagard Posted January 7, 2016 Share Posted January 7, 2016 If your dad is an electrician then he will start checking checking power from source in order of. i.e. plug, transformer, controller, track, car. I believe your set has the switch on the hand controllers to set power output as normal or reduced. Make sure that is working as it should. I would doubt it is the cars but the controller is perhaps the unusal item in your set and I can't help but wonder if that is where the problem lies. So easy to check with the multimeter. Link to comment Share on other sites More sharing options...
Greenk Posted January 7, 2016 Share Posted January 7, 2016 We're having a similar problem. However, when I lift the back wheels of the track and press the tigger on the controller the motor operates and the wheels spin round. When I put the whole car on the track it doesn't go anywhere. It's as if there's not enough power to move the car foward. Anyone got any idea what the problem is and how I can fix it? The set is brand new but unfortunatekly we've already broken the spolier by flipping the car (before it stopped working) so taking it back is probably not an option Link to comment Share on other sites More sharing options...
Blagard Posted January 7, 2016 Share Posted January 7, 2016 Greenk I think you are likely to be right about the power. Having the volts is one thing but if there are not enough amps available to draw then under load it won't work. I would ignore the spoiler issue for now and take it back, because one way or another it sounds like a fault and that needs to be remedied. You should not have to be the one to work out where the fault is so long as you have done all that a consumer should be expected to do. i.e. checking braids and that all is connected as it should be. Link to comment Share on other sites More sharing options...
Andy P. Posted January 7, 2016 Share Posted January 7, 2016 If lifting the wheels allows the wheels to spin and they seem to spin at a high speed it is alomst always the problem of badly adjusted braids on the bottom.Clean the braids with an old toothbruch.Try twisting the braids to the outside and pinching them slightly so they bulge in the middle.Let us know what happens... Link to comment Share on other sites More sharing options...
Greenk Posted January 7, 2016 Share Posted January 7, 2016 Thanks I'll try adjusting the braids - how does this help? if the wheels are spining then I have a connection bewen the track and the car, or is that too simplistic? Link to comment Share on other sites More sharing options...
Tpoll Posted January 8, 2016 Author Share Posted January 8, 2016 If your dad is an electrician then he will start checking checking power from source in order of. i.e. plug, transformer, controller, track, car. I believe your set has the switch on the hand controllers to set power output as normal or reduced. Make sure that is working as it should. I would doubt it is the cars but the controller is perhaps the unusal item in your set and I can't help but wonder if that is where the problem lies. So easy to check with the multimeter. Link to comment Share on other sites More sharing options...
Tpoll Posted January 8, 2016 Author Share Posted January 8, 2016 Yep he's checked everything and the only answer is the motors aren't working in the cars. When you pull the trigger on the controllers you get full voltage on the track, with both controllers. The fact this has now happened on 2 sets seems to be an issue with something in this set its self. It starts with one not working properly and only functioning if you hold the car with back wheels off, so rightly the braids are adjusted or replaced then eventually nothing solves the problem and the cars stop working all together. Link to comment Share on other sites More sharing options...
Blagard Posted January 8, 2016 Share Posted January 8, 2016 If you can borrow another car from some-one it should tell you if the cars are the problem or the power supply.Although I think it unlikely, it could still be the power supply. Having full voltage is one thing, but if the amps are not available the power will not be there to drive the motors properly.You would know if the problem is the car and/or braids because after giving them attention if the cars may work again even only for a short while it would show they are getting the power required.. Link to comment Share on other sites More sharing options...
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