Live chat facility...

[96RAF]

In view of the problems some people are having with emails to HCC not being answered in a timely manner, if at all;

and the inconvenience of using telephones for persons with hearing and/or other disorders; 

as well as the expense of telephoning due to being overseas and any assoicated time diferential;

I propose that Hornby considers introducing a live chat dialogue facility on the web-site so that people could initiate an enquiry and/or progress any product or service problems they may have.

 

Even if this were restricted to UK office hours it may help...

[RB51]

I agree with you RAF. That well know Liverpool lot do it - during hours, and it is so useful if you have difficulty in finding your way around. R-

[walkingthedog]

So you're now suggesting that the few people available to answer the telephone and when they get round to it answer emails, should now spend time chatting live to customers. Is this before or after answering the phone/emails. Where should they affix the broom to sweep the floor?  😆 😆

[RB51]

Exactly WTD - more good old British multi-tasking. That's what's needed. R-

[walkingthedog]

I'll get the broom.  🫨