gasway Posted March 28, 2016 Share Posted March 28, 2016 Having a problem with my elite controller. Controller 1 will not do anything now. I can use controller 2 to run trains etc but now function 2 and 6 wont work even on controller 2. Any ideas what might be problem? Link to comment Share on other sites More sharing options...
Rog RJ Posted March 28, 2016 Share Posted March 28, 2016 No idea what the problem is but I would try resetting the Elite before doing anything else. Link to comment Share on other sites More sharing options...
gasway Posted March 28, 2016 Author Share Posted March 28, 2016 Hi Rog, that was my 1st thought but can't reset controller because it says you have to use controller 1 which just won't do anything when you press it... Link to comment Share on other sites More sharing options...
Howbi Posted March 28, 2016 Share Posted March 28, 2016 @gasway............the problem is the manual states you have to use Control 1 to effect the Reset so if that is not functioning you may have to return to Hornby for a repair but would be advisable to phone Cust Service first to discuss to ensure a repair is viable......HB Link to comment Share on other sites More sharing options...
96RAF Posted March 28, 2016 Share Posted March 28, 2016 I would see if you can navigate through the menu system using knob 2 and perform a reset.I dont see why you have to use knob 1 as all you are doing is selecting menu items. Link to comment Share on other sites More sharing options...
Howbi Posted March 28, 2016 Share Posted March 28, 2016 @RAF..............you are right, Rob.............I've just reset my Elite using Control 2, scrolling through the menu was the same as Control 1 so gasway should give it a go.. 😀.. HB. Link to comment Share on other sites More sharing options...
Chrissaf Posted March 28, 2016 Share Posted March 28, 2016 HB, having performed an Elite reset.....have you remembered to check mode to ensure it is still in 'Standard' and not switched to 'Classic'? Link to comment Share on other sites More sharing options...
Howbi Posted March 28, 2016 Share Posted March 28, 2016 Thankyou Chris, well spotted............just switched Elite back on and, as you pointed out, it has restarted in 'Classic' mode........easily reset to to 'Standard' mode..... 😆... HB Link to comment Share on other sites More sharing options...
Chrissaf Posted March 28, 2016 Share Posted March 28, 2016 See HB.....I have your interest at heart....... 😇 Link to comment Share on other sites More sharing options...
Howbi Posted March 28, 2016 Share Posted March 28, 2016 Much appreciated, Chris..... 😎... HB. Link to comment Share on other sites More sharing options...
gasway Posted March 29, 2016 Author Share Posted March 29, 2016 Have reset the elite using controller 2 as suggested but still no joy... Controller 1 still not doing anything when you press it Link to comment Share on other sites More sharing options...
Rog RJ Posted March 29, 2016 Share Posted March 29, 2016 Sounds like it will need to be returned to Hornby for repair. Give them a call before sending it off. Link to comment Share on other sites More sharing options...
96RAF Posted March 29, 2016 Share Posted March 29, 2016 As the unit reset didn't work we might now assume it has mechanical problems. If it is out of warranty and you are not averse to a bit of soldering then the rotary controller is fairly easy to get at. It should be sourceable from a good supplier such as RS Components.I think the proper name is an encoder and it obviously has 360+ turning capability with a rotary click detent for feel and a press to click function which is probably latching rather than momentary - check with a meter. Unfortunately I can't read a number on it from the picture. I would have to take the back off mine again to see if there was an ID of some sort (Maker and PN). You need a triangular screwdriver or an allen key to get the back off - 5 screws underneath, 4 long and 2 short screws in the back panel area. Then the knobs pull off and once each hex nut is released you can pull the front and back apart. Each rotary controller is then free apart from unsoldering the 5 red/white wires - see picture. /media/tinymce_upload/fc85d42bbec1899a181dddb40120d622.JPG But as you appear to have function button problems as well it may well be less hastle to ask Hornby if it is fixable by them. Link to comment Share on other sites More sharing options...
Yelrow Posted March 29, 2016 Share Posted March 29, 2016 Gasway, you have not indicated the age of your Elite. Is it still under, or just out of warranty. There have been a couple of cases on here, when Hornby, would /could not repair, which may well have been a spare parts issue. I would suggest you ring Mark Lodge on 01843/233/525, and discuss. He is the customer sevices manager, and you WILL, need to only talk to him. Would be a pity, if you paid postage, only to find, they dont have the bits. If mark is tied up, leave your phone number, as he will return your call. If all else fails, then you have RAFS, possibility. john Link to comment Share on other sites More sharing options...
Fishmanoz Posted March 29, 2016 Share Posted March 29, 2016 Does Mark really need to be involved in a simple "I want to return for repair" discussion (warranty if less than 12 months old), would have thought anyone on the end of the Customer Care/Contact Us number could handle that? If not, we've given many people duff advice over the years. Link to comment Share on other sites More sharing options...
Yelrow Posted March 30, 2016 Share Posted March 30, 2016 Fishy, in the first place, you obviously have not spoken with customer care. Had you done so, you would know that everything, not straightforward,. is referred to mark, for a decision. Given the fact that this is probably out of warranty, nobody else there , will make that decision. If you are returning a loco, etc, well within warranty, of course anyone can deal with that, but we Know, they have limited spares, as 2 people on here, were unable to be helped. You may have given duff advice before, but i try to put the poster in touch with someone, who i know has the cloat to make the decision. john Link to comment Share on other sites More sharing options...
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