Bgab Posted July 5, 2016 Share Posted July 5, 2016 After successful installation of RM 1.64 on my Dell Vostro Windows 7 Ultimate notebook and software activation, with established communication with eLink, I have the following problem. Pushing "Set up locomotives" or "Edit programs" or "Design layout" buttons nothing happens, the necessary windows doesn't open. I have already re-installed the RM, changed to Windows 10, but the problem is the same. Could anyone help me? Thanks: Gabor Link to comment Share on other sites More sharing options...
Chrissaf Posted July 5, 2016 Share Posted July 5, 2016 Welcome Gabor to the forum:.Could you clarify what you mean by 'Pushing'. Do you mean that you have a touchscreen and physically pressing the button icon with your finger does nothing. Or do you mean that you left click the button icon with your mouse cursor..If you mean using your finger with a touchscreen, what happens if you left click the button with your mouse?.When you installed RM, did you choose the 'Run as Administrator' option to run the installer? Link to comment Share on other sites More sharing options...
Bgab Posted July 5, 2016 Author Share Posted July 5, 2016 Hello Chrissaf! Thanks for your answer. I have no touchscreen, so "Pushing" means left click. The "Set up locomotives" button returns immediately, the other two buttons remain in pushed state, but nothing happens.The installation was on Administrator level, the RM othrwise seems to work. On the mean screen switchings can be made, other buttons seem to function. Communication on com1 OK, DCC and Internet connections are alive. Other test I made: I tried to install RM on my wife's notebook, having the same hardware and software configuration. At the first start up it said: "Evaluation period expired" . Dead end.Thanks: Gabor Link to comment Share on other sites More sharing options...
Chrissaf Posted July 5, 2016 Share Posted July 5, 2016 A very strange fault indeed..One other thing, you say you have installed RM 1.64. Did you use the download link at the top of the RailMaster section of this forum. If you didn't, then just to be 100% sure of having the latest RM version. I suggest you download a fresh copy from that link. Right click the downloaded rm_setup.exe file. Choose 'Run as Administrator'. You don't need to uninstall the currently installed version first. Just run the new installer over the top of the current installation. Then test button function again. If you do try this fix, do it before contacting HRMS see below..If you can access the 'Help' window. Then there is a 'support request' function there. Use it to report and describe your problem to HRMS. If you cannot access the 'Help' screen, then the direct HRMS (Hornby RailMaster Support) email address is support@rail-master.com.If at all possible use the inbuilt reporting system rather than the external mail as it sends important log files about your RM installation. If the request is successfully submitted you should get an automated message received acknowledgement in your Hornby registered email address..Request that they log onto your PC remotely to fix the issue. The remote log in option is not well publicised, but they can do it. To facilitate remote access, you have to download (under HRMS instruction) a small piece of remote access client software. The internet link between their end and your PC is encrypted and you can sit there watching what HRMS do and where they go on your PC. They effectively control your mouse and keyboard at the same time as being able to see your screen. Once they have committed to log in remotely they are rarely defeated in resolving users RM issues. I stress that they can't access your PC without you expressly giving your consent, you have to start the client and exchange a pass code key with HRMS before they can log in. Thus, there is no risk of someone accessing your PC without your knowledge..There have however been reports recently that HRMS have been slow to respond to support requests. This is unusual, as historically they have been very prompt in providing support in the past.. Link to comment Share on other sites More sharing options...
Bgab Posted July 5, 2016 Author Share Posted July 5, 2016 Thanks, Chrissaf. I have already reported the full story to HRMS on RM channel, although the mail said: cannot forward to addressee. In spite of this error, my normal e-mail channel got a messege, that my request is accepted and will be answered. Now, in meantime I tried to find somebody on forums meeting the same probleme and knowing the solution. Nobody until now. I think, the error could be somewhere in the depth of my windows, probably a corrupted dll file. So I started a windows repair process, without any success.May be, the HRMS specialists will advise me the same remote diagnostic process, if they have time. Should the error be found, it would be very instructive both for us. I hope, I can inform You and everybody on details here, in Forum.Thanks: Gabor Link to comment Share on other sites More sharing options...
96RAF Posted July 5, 2016 Share Posted July 5, 2016 Despite using Admin rights and downloading from the forum link I would suspect a corruption and look at your antivirus as the perp. Have a good read of the security and antivirus manual that is part of the RM download. I think you may fnd the answer in there. The demo expired dialogue is a pest to say the least and prevents you playing on another pc to try to sort things out once your time is up. The only way past it is to buy another licence or deactivate your existing one and reactivate it on the other pc. Link to comment Share on other sites More sharing options...
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