gragrahadea Posted March 29, 2017 Share Posted March 29, 2017 hi, everbody ,can anybody tell me were i can get the outer sleeve that sides over the inner box to a hornby r3250 flying scotsman special edition.I sent this loco off to hornby for repair,and it came back with no outer sleeve,and they say they carnt find it.thanks. Link to comment Share on other sites More sharing options...
new lad on block Posted March 29, 2017 Share Posted March 29, 2017 Hi,I think that is bad customer service by Hornby. They usually keep several of each model produced in their archives.Now and again they sell them off.In fact several years ago I bought quite a few from the Special Vectis Auction.I would ask them again for one, out of their archive. Link to comment Share on other sites More sharing options...
walkingthedog Posted March 29, 2017 Share Posted March 29, 2017 Could it not be that they looked in their 'archive' and haven't got one? Not sure where else to look. Link to comment Share on other sites More sharing options...
mjb1961 Posted March 30, 2017 Share Posted March 30, 2017 Yes that is bad customer service ,,,they shouldn't lose anything should they ,but that don't help you ,the only place I can suggest is eBay ,keep looking on there but they tend to be the whole box and silly prices ,,,,on another forum ,someone sent in there flying Scotsman live steam for a service ,it came back with the two front steps missing ,,,,if you send anything in for repairs it's probably best to send it in a alternative box ,,and keep the loco one at home ,,,,hope you find one ,,,mjb Link to comment Share on other sites More sharing options...
gragrahadea Posted March 30, 2017 Author Share Posted March 30, 2017 thanks guys for the advice,what a coincidence the day after i put it on the forum,hornby sent me one. Link to comment Share on other sites More sharing options...
Yelrow Posted March 30, 2017 Share Posted March 30, 2017 They dont read the forum, they just came across one. All power to them for finding you one. john Link to comment Share on other sites More sharing options...
walkingthedog Posted March 30, 2017 Share Posted March 30, 2017 Not so bad customer service eh? Link to comment Share on other sites More sharing options...
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