Michael_A Posted January 14, 2012 Share Posted January 14, 2012 Starting a new thread as just need to know if anyone has found a way to update the ELite with Windows 7 64 bit?Have tried:Different portsRunning install programme emulating XP SP 2 and sp 31.3 and 1.4 updatesDifferent USB cableNote I am able to communicate with the Elite and get no other errors other than 'Instalation Failed' after it tries to update.I now have a non working Elite after, as suggested by Hornby, holding the stop button down (before applying power) for 15 seconds to overcome the connection error.Final grumble, why does a: Hornby make this so complicated (and railmaster!) and b:Don't they test with allcurrent operating systems before releasing. there obviously is an issue with 64 bit windows 7, and it's not exactlya new OS now. Link to comment Share on other sites More sharing options...
cruiser Posted January 14, 2012 Share Posted January 14, 2012 i had to send my elite back for exact same thing i contacted customer support from here first then had an email reply advising what to try but nothing worked for me so it went back had it back within a week of sending it so well done a thought Link to comment Share on other sites More sharing options...
Michael_A Posted January 16, 2012 Author Share Posted January 16, 2012 cruiser said:i had to send my elite back for exact same thing i contacted customer support from here first then had an email reply advising what to try but nothing worked for me so it went back had it back within a week of sending it so well done a thought Link to comment Share on other sites More sharing options...
Michael_A Posted January 16, 2012 Author Share Posted January 16, 2012 Hi Cruiser, thanks for your replyWell I have tried everything now, even an XP machine. Some interesting additions to the instructions.Afetr powering up with stop button pressed for 15 seconds, release and wait for 15 seconds before plugging in USB cableThen wait another 15 secondsThen run install file as administratorThen got a communication error and it wont even try to load the software!Instructions now say this process has been tested on Windows 7 32 and 64 bit (Hmmmmm)And the installation fail error has dissapeared from the instructions!All in all I am not happy. Wasted hours on this to no availand HAD a working Elite with Railmaster!I think my Elite must be faulty. Did Hornby charge for whatever it is they did? Di d they tell you what was wrong? And, have you dared try another update??! Link to comment Share on other sites More sharing options...
Michael_A Posted January 16, 2012 Author Share Posted January 16, 2012 Got it to work!Solution... I unplugged my USB wireless mouse transmitter.What was interesting is that when I tried after doing this the upload was MUCH slower.Going to leave well alone now and go play trains... Link to comment Share on other sites More sharing options...
cruiser Posted January 16, 2012 Share Posted January 16, 2012 hi michael, my elite was brand new when i tried the update had only just bought it and i also used windows 7 64 bit for the update and had same fault at end constantly ...update fail even went to the bother of installing windows xp on another partition and it still failed but if you get in contact with customer care you should gat an answer what to do my repair was free and it came back with version 1.4 installed within a week of sending so i was more than happy with that my elite was also dead before it went back green light came on but only when trying to flash it Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.