RailMaster at its best not working

[hawnby]

Hello everyone, I need help I can not get the green globe to light up get the updates or activate it.

It was easy to get decoder to work but mind blowing to get internet to work.

Has any one had same problem please help.

Cheers

[Chrissaf]

Your Internet issue is probably the most commonly raised RM issue that is constantly reported on this forum.

Most people are not affected by this issue (evidence for this statement is the number of users known to be using RM without issue on Windows10). But some people (too many) report your Internet issues are affecting them too. Unfortunately there is no magic bullet 'how to guidance' that can be given to you that will resolve your issue.

In principle, the issue will be due to either incorrect configuration of your Windows Firewall (you need a correctly configured Firewall exception to allow RM through your Firewall), and more probably an installation of an overly aggressive anti-virus application package such as for example McAfee on your PC. Particularly if your AV product has installed its own Firewall to replace the Windows one. These Firewall integrated AV products seem to be more often than not at the core of these issues.

Many such reported issues are only resolved by arranging for HRMS (Hornby RailMaster Support) to remotely log in to your PC to perform remote manual configuration. Again unfortunately, given that you do not have a green globe icon, you wont be able to request remote access using the inbuilt 'help request' process. Your only option will be to contact HRMS manually via email support@rail-master.com.

Note that HRMS are not part of Hornby, HRMS are a third party software house that developed and own RailMaster and are the only people who can provide the level of technical support that you need to resolve your issue. HRMS do not publish a telephone number and only communicate via email.

As an alternative to the information above, another cause of your issue could be your ISP IP address is being blocked. This previous recent thread gives details.

https://uk.hornby.com/community/forum/railmaster-activation-simple-fix?ccm_paging_p=1

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