Peter-348890 Posted March 21, 2023 Share Posted March 21, 2023 Can Hornby get back to me please? I am still waiting for a response Link to comment Share on other sites More sharing options...
Fishmanoz Posted March 21, 2023 Share Posted March 21, 2023 Hornby don’t read these forums. Have they taken your money? If so, it will all turn up eventually. They are really busy with memberships due to TT:120. Link to comment Share on other sites More sharing options...
What About The Bee Posted March 21, 2023 Share Posted March 21, 2023 Hello Peter Please do contact Customer Service to address your specific concern.I know it seems silly, but Hornby does not monitor, nor respond to, posts on the HORNBY forum. Bee Link to comment Share on other sites More sharing options...
Peter-348890 Posted March 21, 2023 Author Share Posted March 21, 2023 Many thanks for your reply’s, seems Hornby don’t reply to anything, sent emails and tried ringing but no response Link to comment Share on other sites More sharing options...
What About The Bee Posted March 21, 2023 Share Posted March 21, 2023 Hello PeterThey take about 2 weeks to reply to emails, given the current volume.I know this is frustrating, but a bit of patience is required. The important bit is the member discount on purchases. In my view, that is the primary reason to join the membership. If that is valid, and I firmly expect that it will be, your membership is too! Check that by making a straw purchase. Confirm that the member discount was applied in 'my orders' under your account. Peace of mind obtained, cancel the straw purchase. Serenity is achieved.Bee Link to comment Share on other sites More sharing options...
Peter-348890 Posted March 24, 2023 Author Share Posted March 24, 2023 Thanks for the advice will try that . Link to comment Share on other sites More sharing options...
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