kenbac Posted May 11, 2013 Share Posted May 11, 2013 I purchased Trackmaster last year. I proceed to plan my layout and all went very well. And then a few months ago, when I opened it and started to do any work, it crashed. I tried many times and it has always resulted in crashing. Simple questions. Why? What’s wrong? How do I get it to work properly? Link to comment Share on other sites More sharing options...
LMSTim Posted May 11, 2013 Share Posted May 11, 2013 If it is always crashing then there is something fundamentally wrong with the installation or one or more files have become corruptd since you last used it several months ago. I would start by downloading and installing a fresh copy. I believe the latest version can be downloaded from www.powerpos.com/track-master/tm_setup107.exe. If you download that to a temporary folder on your PC, then right click on it and choose "Run as admin" it'll install over your existing one. It won't delete any track plans you've already created. Hope that helps! Link to comment Share on other sites More sharing options...
malang66 Posted May 12, 2013 Share Posted May 12, 2013 Hi kenbac, ive i had the same problem as you tried the advice lmstim has given and it didnt work for me contacted horndy customer service with no joy there so binned it, but hope you have better luck than me... Link to comment Share on other sites More sharing options...
LMSTim Posted May 12, 2013 Share Posted May 12, 2013 malang66, presumably you didn't contact the TrackMaster support team directly. They would have sorted it, but as you've binned it, there's no point now. Link to comment Share on other sites More sharing options...
malang66 Posted May 12, 2013 Share Posted May 12, 2013 LMSTim said: malang66, presumably you didn't contact the TrackMaster support team directly. They would have sorted it, but as you've binned it, there's no point now. I did but got no response, plus found it a very unuser friendly program, so treated my self to full version of anyrail much better...... Link to comment Share on other sites More sharing options...
LMSTim Posted May 12, 2013 Share Posted May 12, 2013 I find it very difficult to believe that they didn't respond to you. In my experience they reply almost immediately, even at weekends and on Christmas Day itself! Are you quite sure you emailed the correct address - support@rail-master.com. If you emailed, for example, railmaster.com it will go nowehere as the latter is not part of Hornby, but does exist and you will get no reply. I have made that mistake. TrackMaster is a simple track designer that uses only Hornby track, so really for average plans and does the job nicely for that. There are better packages out there but I have found they are more difficult to get to grips with. You pay your money and take your choice I suppose. Link to comment Share on other sites More sharing options...
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