Class_of.66 Posted August 26, 2013 Share Posted August 26, 2013 I have an elite now, minus any firmware. Having followed the instructions but keep getting the failure message.(upgrade 1.3 to 1.41, now its useless). Flashed bios on mobos many times but no problems like this.I have access to win 7 64 bit machines only,if I cant sort this I may have to send it back. However the good news is that e-link/railmaster installed ok and that seems to work. I have looked at other threads regarding the Elite. Can anyone offer any advice before I have to send it back? Thanks PS tried it on an xp machine, still no change. Link to comment Share on other sites More sharing options...
RDS Posted August 26, 2013 Share Posted August 26, 2013 @Class_of.66 Sorry but I cannot offer any advice other than to say that it is absolutely essential to follow the instructions down the letter. Many people on here (including myself on XP) have carried out that upgrade so we know the instructions do work. Incidentally, I am curious as to why you have got elink when you have already got the Elite, which gives far more flexibility. On your upgrade, I suggest you try again and if that fails, contact Hornby Support. Link to comment Share on other sites More sharing options...
Class_of.66 Posted August 26, 2013 Author Share Posted August 26, 2013 I had the elite first then it failed,so I decided to set up the elink as I had elink since july but hadn't got round to using it yet,due to a long holiday/work etc. The upgrade of the elite failed after many attempts on win 7 and xp, despite following the instructions. So I decided to install the elink ,so at least I would still have a controller, whilst I sorted out the elite firmware issue. Nightmare no 2.Keep getting handshake errors, tried it on a laptop and a pc. I install it but after using it once I encounter handshake issues so I have to keep changing the ports to get it to work but it only works the once.I have contacted cust support. I have to say I am astounded with these failings and am most disappointed. I have built computer systems and flashed mobos but never had problems like this,2 products playing up at the same time. I have an intel i7 cpu and gigabyte mobo, so its all new stuff. I just want them to work as they should. So it looks like I will have to send both products back to sort them, ie get Hornby to update the elite and sort out the elink. When the elink worked it was fine, all of this seems to be about comm issues though, any ideas? cheers. Link to comment Share on other sites More sharing options...
Captant Posted August 26, 2013 Share Posted August 26, 2013 Have you tried changing the usb lead; I had comms problems between elite and Samsung laptop. Customer services suggested changing to shorter high quality usb lead and that worked. Link to comment Share on other sites More sharing options...
Class_of.66 Posted August 26, 2013 Author Share Posted August 26, 2013 Captant said: Have you tried changing the usb lead; I had comms problems between elite and Samsung laptop. Customer services suggested changing to shorter high quality usb lead and that worked. Link to comment Share on other sites More sharing options...
Class_of.66 Posted August 26, 2013 Author Share Posted August 26, 2013 Hi thanks for replying, yes tried 4 cables no result on either the elite or the elink.As I bough the elink at the end of July, I have contacted Hattons for a replacement.The elink does make a high pitched buzz though. Link to comment Share on other sites More sharing options...
Fishmanoz Posted August 26, 2013 Share Posted August 26, 2013 See my post to your thread on this in the RM forum. For the Elite, contact Hornby Customer Care to return to them to do the firmware update for free. Many have reported a good service for this. For the eLink, contact RM Support through the arm Help email feature. If faulty as you suggest, they will arrange replacement for you. Link to comment Share on other sites More sharing options...
Fishmanoz Posted August 26, 2013 Share Posted August 26, 2013 That's RM Help, not arm Help. Link to comment Share on other sites More sharing options...
Class_of.66 Posted August 26, 2013 Author Share Posted August 26, 2013 Thanks for the advice, yes looks like a return of the elite to Hornby and the RM/elink to Hattons. Link to comment Share on other sites More sharing options...
Fishmanoz Posted August 27, 2013 Share Posted August 27, 2013 Obviously you can go via the supplier or RM Support for the eLink as it is brand new, but suggest you tell RM Support the problems you've been having so they get more feedback to improve in future. Link to comment Share on other sites More sharing options...
Class_of.66 Posted August 27, 2013 Author Share Posted August 27, 2013 Thanks for this, sending it back to Hattons for a replacement, they say they know of these issues, they suggested reinstalling RM, I did and it didn't work. Just waiting to hear from Hornby so they can update my elites firmware now. Link to comment Share on other sites More sharing options...
Class_of.66 Posted August 29, 2013 Author Share Posted August 29, 2013 I am one very happy person. I rebuilt an old computer with DDR2 800 ram and intel quad core cpu 9450,out of bits I had,and installed xp. I installed .net version 4 and tried the update; its worked 1st time,now version 1.41.God knows why it didn't work on a mates xp machine but its ok now.Just waiting for Hattons to send me the replacement elink which I will install on this machine. I will avoid win 7.Thanks to all those who advised me, Hornby hasn't got back to me, but I will cancel my enquiry. Its bizarre how it only worked on xp and on an old machine.Cheers and happy times ahead. Link to comment Share on other sites More sharing options...
Michael_A Posted August 30, 2013 Share Posted August 30, 2013 I had same issuues with Win 7 64 bit. Might be a fluke, but I unplugged everything from all USB ports excepot the connection to the elite and the mouse and it worked. Could be a port error? Link to comment Share on other sites More sharing options...
Sparkman Posted April 30, 2015 Share Posted April 30, 2015 Where are the instructions to update.elite V1.00 to the latest version please Link to comment Share on other sites More sharing options...
Chrissaf Posted April 30, 2015 Share Posted April 30, 2015 Where are the instructions to update.elite V1.00 to the latest version please .Sparkman,I just provided that info on your other post I have just been in dialogue with you on. Not more than 10 minutes ago. Duplicate - The instructions are here. Link to comment Share on other sites More sharing options...
Chrissaf Posted April 30, 2015 Share Posted April 30, 2015 Sparkman,Further update. On the Firmware download page I provided a link to, Ignore the very top link saying it is the instructions for updating firmware. This link retrieves the wrong document. Fortunately the correct document is contained in the Firmware ZIP file further down the page. Link to comment Share on other sites More sharing options...
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