Dwarfboysim Posted January 4, 2015 Share Posted January 4, 2015 i have now sent three emails to customer care regardimg issues with track master dropping back to an evaluation version after the latest update and also wanting to purchase the pro upgrade to rail master. been a week now and no response :( unhappy customer Link to comment Share on other sites More sharing options...
walkingthedog Posted January 4, 2015 Share Posted January 4, 2015 A lost of companies are closed until the 5 JAN. Something to do with Christmas and the New Year I believe. Link to comment Share on other sites More sharing options...
Yelrow Posted January 4, 2015 Share Posted January 4, 2015 If i had worked the hours these guys have over last few weeks, i would need a month off. They did say however, that these emails do not allways arrive. There is a system whereby emails are acknowledged. Have you tried this. john Link to comment Share on other sites More sharing options...
walkingthedog Posted January 4, 2015 Share Posted January 4, 2015 Try again tomorrow. They'll be back at work. My son works for the RAF and he finished work on the 19 DEC and goes back 05 JAN. If the RAF can have all that time off I'm sure Hornby can. Link to comment Share on other sites More sharing options...
Graskie Posted January 4, 2015 Share Posted January 4, 2015 Did you receive any flying visits from him, WTD? I purchased my upgrade to RM Pro on-line. No probs. Link to comment Share on other sites More sharing options...
walkingthedog Posted January 4, 2015 Share Posted January 4, 2015 He lives here Graskie, occasionally. He works FOR the RAF not serves in it. Link to comment Share on other sites More sharing options...
Fishmanoz Posted January 4, 2015 Share Posted January 4, 2015 i have now sent three emails to customer care regardimg issues with track master dropping back to an evaluation version after the latest update and also wanting to purchase the pro upgrade to rail master. been a week now and no response :( unhappy customer Email support@rail-master.com. For a start, they know the answers to your questions, unlike HCC in these instances, and they are very responsive. Link to comment Share on other sites More sharing options...
Graskie Posted January 4, 2015 Share Posted January 4, 2015 He lives here Graskie, occasionally. He works FOR the RAF not serves in it. So he dives back to you when he wants to? Link to comment Share on other sites More sharing options...
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