goodsvan Posted January 8, 2015 Share Posted January 8, 2015 Purchased a Western Master Digital Elink train set. Have a computer with Windows 8.1.1 with Norton 360 security which has been enabled for Hornby to download information.The disc downloaded the information, but failed to download the drivers (CDC RS-232 Emulation Demo). The Hornby site only has downloads for Windows XP and 7. How can I obtain the drivers? any advice welcome. I have emailed Hornby but had an automatic reply saying it could be 5 working days before a reply. Link to comment Share on other sites More sharing options...
walkingthedog Posted January 8, 2015 Share Posted January 8, 2015 This will get more replies in the DCC section goodsvan. I believe you are supposed contact RailMaster support from within Railmaster. Welcome to the forum by the way. Link to comment Share on other sites More sharing options...
Fishmanoz Posted January 8, 2015 Share Posted January 8, 2015 Hi gv, WTD has it half right for you but there are some things to check on before contacting RM Support. To find the checklist, go to the DCC forum (yes all this stuff should really be in the RM forum, but we can't all be 100% right all the time), open the Majestic and eLink thread and go through all of the questions I have asked there to check you have all of the initial thinks right. You may find you need to turn Norton right off to get anywhere. But the important thing for now is to make sure you have updated to the latest v1.59 (1.60 if that was released overnight, I haven't checked) and then the driver you need will be in your RM folder. If necessary, update to it via Device Manager. Let us know how you get on. If you still seem to be having trouble, then email RM Support from within the Help window of RM as WTD suggests. Or by direct email to the address given if emailing out of RM doesn't work. Oh, and if you haven't paid for dear Mr Norton yet, he is just running as a trial on a new laptop, then the advice is don't. Link to comment Share on other sites More sharing options...
walkingthedog Posted January 8, 2015 Share Posted January 8, 2015 Half right fishy, things are improving. Link to comment Share on other sites More sharing options...
Graskie Posted January 8, 2015 Share Posted January 8, 2015 @ Fishy You said: "but we can't all be 100% right all the time" A lot of us have been secretly thinking that about you and your hats for quite some time now. ;-) Link to comment Share on other sites More sharing options...
Fishmanoz Posted January 9, 2015 Share Posted January 9, 2015 Didn't think you were keeping it secret. Link to comment Share on other sites More sharing options...
Woody52 Posted January 12, 2015 Share Posted January 12, 2015 Hi goodsvan, welcome to the forum. Windows 8 does not use the Hornby Drivers. When you connect your elink to computer it should find the correct driver itself. If it doesn't then consult the pdf file on drivers that should have been downloaded when Railmaster upgraded itself.Good Luck.Peter Link to comment Share on other sites More sharing options...
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