western ranger Posted February 12, 2015 Share Posted February 12, 2015 Problem trying to save track plan click on tick rm says saved but when i go back its the same latest changes not savedok i'll delete rm and start again, but where is the deactivation function i followed rm 's guide (not very clear ) go to ? its not in there but where the activation key line is ther are just 0000-0000-0000-0000-0000 dont know if this right or wrongi know if remove rm without deactivating you cant reactivate without rm resetting itcan someone help with some clear instrutions Link to comment Share on other sites More sharing options...
HornbyRailMasterSupport Posted February 13, 2015 Share Posted February 13, 2015 You shouldn't need to reinstall. It just sounds as though RailMaster may not have full access to your hard drive. Read the Internet Security guide on your Windows desktop and ensure RailMaster has been set to run with Administrator rights and that it's permissions are set to full for all relevant users. Link to comment Share on other sites More sharing options...
Malc58 Posted February 15, 2015 Share Posted February 15, 2015 Hi weston rangerI have the samething i deactivated my railmaster to put a new hard drive into my laptop i had 00000-00000-00000-00000-00000 after deactivation i continued reinstalled rm but now unable to activate have ask for help from railmaster support they said the samething i did everything but still no joy. i think the problem is there server. Link to comment Share on other sites More sharing options...
Fishmanoz Posted February 15, 2015 Share Posted February 15, 2015 Mal, while their server being down is a possibility, and it has been out before, far more likely your AV is blocking you. Try turning it right off before attempting activation again. Link to comment Share on other sites More sharing options...
Malc58 Posted February 16, 2015 Share Posted February 16, 2015 Mal, while their server being down is a possibility, and it has been out before, far more likely your AV is blocking you. Try turning it right off before attempting activation again. Link to comment Share on other sites More sharing options...
Malc58 Posted February 16, 2015 Share Posted February 16, 2015 Only have Windows 8.1 on. AV not installed firewall turned offHad E-mail from railmaster support team they wanted my activation key to look into thisthanks for the advice Link to comment Share on other sites More sharing options...
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