jhmkarisma Posted July 11, 2015 Share Posted July 11, 2015 My Laptop has crashed and I want to Load railmaster on my PC but cannot de-activate since my laptop no longer works. How can I overcome this problem Link to comment Share on other sites More sharing options...
walkingthedog Posted July 11, 2015 Share Posted July 11, 2015 This would be better in the Railmaster section jhmk. Link to comment Share on other sites More sharing options...
Yelrow Posted July 11, 2015 Share Posted July 11, 2015 JH, has it totally crashed, or can you set it back in time, with system restore. john Link to comment Share on other sites More sharing options...
Chrissaf Posted July 12, 2015 Share Posted July 12, 2015 JH, Have a look at this recent thread relating to a similar issue to yours. It is a long thread, six pages long. But all the relevant info regarding recovering and reinstating RM activation is covered in it at some point. The original poster in this thread (Geo) did successfully recover his RM installation with the help of the forum......eventually! Link to comment Share on other sites More sharing options...
jhmkarisma Posted July 13, 2015 Author Share Posted July 13, 2015 This would be better in the Railmaster section jhmk. Link to comment Share on other sites More sharing options...
WilliamDavid Posted July 13, 2015 Share Posted July 13, 2015 Just re download Railmaster from the disc or the Hornby site.Contact Hornby Support to reactivate. Link to comment Share on other sites More sharing options...
Fishmanoz Posted July 14, 2015 Share Posted July 14, 2015 That is Hornby Railmaster Support, or HRMS, not HCC. Link to comment Share on other sites More sharing options...
WilliamDavid Posted July 14, 2015 Share Posted July 14, 2015 That is Hornby Railmaster Support, or HRMS, not HCC. Come again? Link to comment Share on other sites More sharing options...
Chrissaf Posted July 14, 2015 Share Posted July 14, 2015 Come again?.RailMaster development and support is contracted out by Hornby to an external software company, colloquially termed Hornby RailMaster Support (HRMS). HCC = Hornby Customer Care. Located at:.Customer CareHornby Hobbies Ltd3rd Floor, The GatewayInnovation WayDiscovery ParkSandwichKentCT13 9FFUKcustomercare@hornby.com.HCC don’t provide direct support for software based Hornby products, HRMS does. HCC provide support for non-software Hornby products and hardware..Unfortunately, there is no telephone number published for HRMS, all support requests are made via e-mail. Either direct using the e-mail address below or via the RM built-in support request interface..support@rail-master.com Link to comment Share on other sites More sharing options...
Chrissaf Posted July 15, 2015 Share Posted July 15, 2015 Correction to my own post above:HCC = Hornby Customer Care, not Hornby Customer service Centre - but pretty much one and the same thing. Located at:.Customer CareHornby Hobbies Ltd3rd Floor, The GatewayInnovation WayDiscovery ParkSandwichKentCT13 9FFUKcustomercare@hornby.com Link to comment Share on other sites More sharing options...
geochoice Posted July 21, 2015 Share Posted July 21, 2015 As stated above that thread is indeed very long, the main reason being I am incompetent and nervous of PC's. However thanks to the patience of everyone I did indeed recover all my plans, transfered the system to new PC and now everything works better than before.A blessing in disguise but not at the time it was a major crisis.HRMS are so very helpful, try installing trial version on new laptop, click the help button and fill the form in with all codes etc correctly entered. Link to comment Share on other sites More sharing options...
WilliamDavid Posted July 22, 2015 Share Posted July 22, 2015 Just my luck, but my newly purchased HP Slate 2 tablet decided to fail on me, taking the activation codes with it.I had to email support@rail-master.com , as I had already made a previous request.Their response was most impressive, and I am back in business with my laptop and android phone.I need to 'win' an Elite on ebay. Much easier. Link to comment Share on other sites More sharing options...
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