Alsared Posted August 23, 2015 Share Posted August 23, 2015 Help !! After a short circuit my e-link is now inactive and the software will not connect to the e-link. Checked com point ok, fault on pc device manager shows "code 43" Link to comment Share on other sites More sharing options...
poliss Posted August 23, 2015 Share Posted August 23, 2015 Have you Googled the error code? Link to comment Share on other sites More sharing options...
Fishmanoz Posted August 24, 2015 Share Posted August 24, 2015 Email RM Support from within the Help window of RM and they will be able to fault find for you. Link to comment Share on other sites More sharing options...
HornbyRailMasterSupport Posted August 24, 2015 Share Posted August 24, 2015 This indicates that the USB device isn't fully recgnised. Although the eLink has short circuit protection built in, if a surge occurred (i.e. power was fed back to the eLink) then it may be damaged. Power everything down, then back up, connect the eLink and if still not recognised try uninstalling and deleting the driver, disconnecting the eLink USB cable, plugging it back in to a different USB port and see what happens. If it still doesn't work, see if it will be recognised on another PC. If not, contact Customer Service as you may have a damaged eLink. Link to comment Share on other sites More sharing options...
Alsared Posted August 24, 2015 Author Share Posted August 24, 2015 This indicates that the USB device isn't fully recgnised. Although the eLink has short circuit protection built in, if a surge occurred (i.e. power was fed back to the eLink) then it may be damaged. Power everything down, then back up, connect the eLink and if still not recognised try uninstalling and deleting the driver, disconnecting the eLink USB cable, plugging it back in to a different USB port and see what happens. If it still doesn't work, see if it will be recognised on another PC. If not, contact Customer Service as you may have a damaged eLink.it would appear that the elink is faulty, ive tried it in a different pc and get the same result, malfuction code 43 Link to comment Share on other sites More sharing options...
Yelrow Posted August 24, 2015 Share Posted August 24, 2015 Alsared, code 43, is when windows fails to recognise something. Go online, type Elink malfunction code 43, and follow th u tube step by step solution. Do this before you go down the return road, as it will fix the problem, if the fault is not in the Elink. john Link to comment Share on other sites More sharing options...
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