96RAF Posted June 28, 2020 Share Posted June 28, 2020 I have authorisation to return the controller, along with a returns number, which I recieved just before lockdown.Currently, hornby are not accepting returns and I presume they won't have a facility to email me directly to send it in, once they're ready. Therefore, the question as to at what point to return it, without emailing hornby on a regular basis, was not unreasonable. You have answered your own question.You have a returns number and authorisation to return it so bung it in the post. I am sure Hornby who are now on a phased return to work will have had an arrangement with the post office for deliveries. I must agree with Brian (Flashbang) that you are making a mountain out of several small molehills. Link to comment Share on other sites More sharing options...
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