Keithh20 Posted January 21 Share Posted January 21 Good evening all,As I posted in the title my app is starting with a white screen.I have powered off my Samsung Galaxy Tab A8 and turned off the track power from my Z21 Black to no effect so far as the issue still persists.I have followed the troubleshooting tips in the online manual but I really don't want to uninstall the app, do a reinstall and have to set up all 23 of my decoders again.I've exported the loco profiles and reset codes.Has anyone any ideas other than an uninstall.Many thanks in advance.Keith Link to comment Share on other sites More sharing options...
ColinB Posted January 22 Share Posted January 22 My one stayed on the startup screen indefinitely. I cleared the app from the screen (left hand button on Samsung) and restarted the App it was then ok. I did not in this case deinstall the App. Link to comment Share on other sites More sharing options...
96RAF Posted January 22 Share Posted January 22 The app should load whether there is track power or not. The only difference will be without track power or HM7K decoders the app will indicate looking for a host.As Colin says close the app from the apps in use screen on your device and re-open.Also go to the app store and check there is not an update waiting. Link to comment Share on other sites More sharing options...
Keithh20 Posted January 22 Author Share Posted January 22 Thanks for the replies.I've tried what you suggested but so far no luck.I've brought my tablet in from the garage where the layout lives to see if being in a warmer climate has any effect as it has been saying that the tablet is too cold to charge properly.I'll let you know how I get on.Keith Link to comment Share on other sites More sharing options...
Keithh20 Posted January 22 Author Share Posted January 22 Well I bit the bullet and uninstalled the app, reinstalled it and reset and re-linked all the decoders.It all works perfectly again now.I'm going to keep the tablet in the warm when I'm not using it in the garage in future.Keith Link to comment Share on other sites More sharing options...
ColinB Posted January 23 Share Posted January 23 Yes, LCD screens don't work very well at low temperatures although my laptop seems to survive in the loft ( I use a laptop to control my layout ). Link to comment Share on other sites More sharing options...
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