Owlman05 Posted February 13, 2013 Share Posted February 13, 2013 My Ipad app will not start when the internet is not present. The literature clearly states that the handheld app can be used at shows etc. just by using a wi-fi router, however when I turn the internet off my router the ipad app fails to start. I am sure this is because it is a web based app and requires the internet to run it everytime. Has anyone else had this problem? My problem is the location where my layout is has not got internet access only a wifi router. Link to comment Share on other sites More sharing options...
BigNoj Posted February 13, 2013 Share Posted February 13, 2013 Note: RailMaster and RailMaster HandHelds do not require an Internet connection to work, so you could take your complete set- up, including wireless router or access point to a different location, for example an exhibition and still use the hand-held apps. Extract from Handheld Guide in RM 1.48. Link to comment Share on other sites More sharing options...
LMSTim Posted February 13, 2013 Share Posted February 13, 2013 The RailMaster handheld app does not require an Internet connection, provided it has completely downloaded to your device. It there is an update pending then it will want to download it. I use mine away from my Internet connection and it works fine, also on my android phone. Link to comment Share on other sites More sharing options...
Owlman Posted February 13, 2013 Share Posted February 13, 2013 There is no app to download, it is just a shortcut on your springboard. It works perfect when Internet is present but it won't load when there isn't. I have sent an email to hornby this afternoon but as of yet had no reply. Link to comment Share on other sites More sharing options...
Fishmanoz Posted February 13, 2013 Share Posted February 13, 2013 Owlman, when you switch the Internet off, go to Settings WiFi on your iPad and check your wifi network is still functioning. If not, that is the reason for your problem. Link to comment Share on other sites More sharing options...
Owlman Posted February 13, 2013 Share Posted February 13, 2013 Yes it is still functioning as the router is still showing ip's for my iPad and the PC with railmaster on it. It is clearly a problem with the railmaster app, are we still supposed to go to www.my-apps.eu for the iOS apps? Because when I do all it does is prompt me to make a shortcut and that is all. Very exasperating, why couldn't they have put it in the iTunes Store as a proper downloadable app??? Link to comment Share on other sites More sharing options...
DaveAus Posted February 13, 2013 Share Posted February 13, 2013 Owlman said: .... Very exasperating, why couldn't they have put it in the iTunes Store as a proper downloadable app??? They could only charge once then and not for each iDevice Link to comment Share on other sites More sharing options...
Fishmanoz Posted February 13, 2013 Share Posted February 13, 2013 Not just for each iDevice but potentially each iDevice on each RM server, although you should be able to de-activate on one and reactivated on another. Except in my case where the eval version has expired and you can't de-activate - still waiting for Support to get back to me on this by the way. But Owlman, this still sounds like a wifi problem not an app/Internet problem. I know you say you've checked the router but can I suggest you also check the iPad and the PC and see what they have to say. Another way of doing it would be to open a command window on the PC and ping each of the router and iPad IP addresses and see if it can see both of them. Clearly the iPad is the important one rather then the router although it won't be able to see the iPad without the router. Link to comment Share on other sites More sharing options...
DaveAus Posted February 14, 2013 Share Posted February 14, 2013 Looks like it's a problem with the app - just did a test by unplugging the internet cable from the computer but left the internal wireless network up and running. RailMaster was fine but when I tried to start the app all I got was a blank screen. Brought the internet back and it worked perfectly. An interesting aside was that the iPad is 3G and hence was still internet capable so the app must be looking to RailMasters host for the connection. Link to comment Share on other sites More sharing options...
Fishmanoz Posted February 14, 2013 Share Posted February 14, 2013 I think all you've shown is that your PC's connection to wifi is via the Ethernet connection to the router. A better test would have been to leave everything as is but unplug the ADSL phone cable from the router. But try testing this way as well - unplug the cable from the router as you have done. Now enable a wifi connection to your network. This will be easy if you are using a laptop but may not be possible at all if you are using a desktop that doesn't include a wifi card. Link to comment Share on other sites More sharing options...
DaveAus Posted February 14, 2013 Share Posted February 14, 2013 Fishmanoz said: I think all you've shown is that your PC's connection to wifi is via the Ethernet connection to the router. A better test would have been to leave everything as is but unplug the ADSL phone cable from the router. But try testing this way as well - unplug the cable from the router as you have done. Now enable a wifi connection to your network. This will be easy if you are using a laptop but may not be possible at all if you are using a desktop that doesn't include a wifi card. That's what I did FMoz disconnected the ADSL Cable at the router - wireless network from PC, to Laptop to iPad was still going strong. Link to comment Share on other sites More sharing options...
DaveAus Posted February 14, 2013 Share Posted February 14, 2013 Fishmanoz said: I think all you've shown is that your PC's connection to wifi is via the Ethernet connection to the router. A better test would have been to leave everything as is but unplug the ADSL phone cable from the router. But try testing this way as well - unplug the cable from the router as you have done. Now enable a wifi connection to your network. This will be easy if you are using a laptop but may not be possible at all if you are using a desktop that doesn't include a wifi card. That's what I did FMoz disconnected the ADSL Cable at the router - wireless network from PC, to Laptop to iPad was still going strong. Link to comment Share on other sites More sharing options...
Fishmanoz Posted February 14, 2013 Share Posted February 14, 2013 Oh, sorry, misundestood your cable reference in your first post. Looks pretty conclusive re the app then. Link to comment Share on other sites More sharing options...
Fishmanoz Posted February 14, 2013 Share Posted February 14, 2013 You did say internet cable from the computer, not from the router? In any case, have you asked RM Support about it? Link to comment Share on other sites More sharing options...
Nighthawk Posted February 20, 2013 Share Posted February 20, 2013 Hi all can some kind person please tell me where I can get railmaster app for my iPad Thanks Link to comment Share on other sites More sharing options...
Fishmanoz Posted February 20, 2013 Share Posted February 20, 2013 Nighthawk, go into the Railmaster Program on your computer, go to Help and from there to Latest News. From there, all will be revealed. Also see the thread below this one on the full list of handhelds as it has a little more detail. Link to comment Share on other sites More sharing options...
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