gilbo2 Posted February 1, 2014 Share Posted February 1, 2014 Thought I'd try my iPad2 handheld app again last night. It connects, receives all locos, latest plan and shows the controls. All good, BUT, after a very short time the icon in the top left corner turns from green to red and it app stops working :-( Have rebooted everything, including router, switched of firewall / antivirus but still have the problems. Last time I tried it a few weeks ago it was fine but since then my iPad2 has been upgraded to ios7 and the app itself has gone to version 1.18 Any suggestions? Link to comment Share on other sites More sharing options...
Fishmanoz Posted February 1, 2014 Share Posted February 1, 2014 Suggest you email RM Support from within the Help Window of RM. Link to comment Share on other sites More sharing options...
HornbyRailMasterSupport Posted February 2, 2014 Share Posted February 2, 2014 Have you checked the following, in accordance with the RailMaster HandHeld App PDF guide:- 1. Ensured your PC running RailMaster has a fixed IP address 2. Ensured RailMaster on your PC has been added as a full exception to your antivirus and firewall software (see the separate guide from www.powerpos.com/rail-master/security_en.pdf to help you) 3. Ensured your Firewall(s) are not blocking the TCP port being used by RailMaster for remote devices 4. Set a static IP address on your iPad (to be on the safe) 5. Set the same starting port number on (they already default to 30) on both RailMaster PC and the app 6. Ensured you have a stable and reliable WiFi connection by going through the PING tests in the guide If you do all of the above and ensure they are correct then the RailMaster HandHeld app will work fine. The fact that it appears to be working for a short time and then stopping points towards 3 above. Link to comment Share on other sites More sharing options...
pete007 Posted February 2, 2014 Share Posted February 2, 2014 Hi Guys, I have trouble with my Android table dropping out after a short time. I checked the settings for refresh time and made it longer, also could not give a fixed IP address as router did not like that. All is working fine now, don't know if this will help at all. Peter Link to comment Share on other sites More sharing options...
Fishmanoz Posted February 2, 2014 Share Posted February 2, 2014 A couple of questions Pete. What do you mean your router didn't like it? The IP address you fix is in your PC not your router and how can it tell? And what of the things you did do you believe solved the problem? Link to comment Share on other sites More sharing options...
gilbo2 Posted February 2, 2014 Author Share Posted February 2, 2014 HornbyRailMasterSupport said: Have you checked the following, in accordance with the RailMaster HandHeld App PDF guide:- 1. Ensured your PC running RailMaster has a fixed IP address 2. Ensured RailMaster on your PC has been added as a full exception to your antivirus and firewall software (see the separate guide from www.powerpos.com/rail-master/security_en.pdf to help you) 3. Ensured your Firewall(s) are not blocking the TCP port being used by RailMaster for remote devices 4. Set a static IP address on your iPad (to be on the safe) 5. Set the same starting port number on (they already default to 30) on both RailMaster PC and the app 6. Ensured you have a stable and reliable WiFi connection by going through the PING tests in the guide If you do all of the above and ensure they are correct then the RailMaster HandHeld app will work fine. The fact that it appears to be working for a short time and then stopping points towards 3 above. Nothing from this list seem to make a difference. In terms of 3) I've already said in the first post that I've disabled the Firewall, that's the same thing as 3) isn't it? Link to comment Share on other sites More sharing options...
gilbo2 Posted February 2, 2014 Author Share Posted February 2, 2014 pete007 said: Hi Guys, I have trouble with my Android table dropping out after a short time. I checked the settings for refresh time and made it longer, also could not give a fixed IP address as router did not like that. All is working fine now, don't know if this will help at all. Peter Peter seems to be on to something here, I set my "Interval" to OFF on the iPad, and now its stays connected. What does that tell us, seems odd? Link to comment Share on other sites More sharing options...
pete007 Posted February 3, 2014 Share Posted February 3, 2014 Fishmanoz said: A couple of questions Pete. What do you mean your router didn't like it? The IP address you fix is in your PC not your router and how can it tell? And what of the things you did do you believe solved the problem? The IP address was set to static IP on the laptop but the router was in DHCP mode and issuing IP addresses. This isn't normally a problem as you can have mixed static and dynamic but our router refuses to recognize a fixed IP address that is on the network so when the tablet tried to find the laptop on the network it wasn't routing properly. When the laptop was switched to use a dynamic IP address it connected straight away. We have a cheap router from our ISP which we may be upgrading soon. Also I found that when setting the IP address and port on the settings part on the tablet if we set the refresh interval to never the connection was much more stable. Link to comment Share on other sites More sharing options...
Fishmanoz Posted February 3, 2014 Share Posted February 3, 2014 Thanks Pete. Interesting as the IP address issue is the exact opposite of the instructions and advice that say day manic IP is less stable given the data flows involved. Link to comment Share on other sites More sharing options...
Fishmanoz Posted February 3, 2014 Share Posted February 3, 2014 Day manic indeed - dynamic. Link to comment Share on other sites More sharing options...
gilbo2 Posted February 4, 2014 Author Share Posted February 4, 2014 pete007 said: The IP address was set to static IP on the laptop but the router was in DHCP mode and issuing IP addresses. This isn't normally a problem as you can have mixed static and dynamic but our router refuses to recognize a fixed IP address that is on the network so when the tablet tried to find the laptop on the network it wasn't routing properly. When the laptop was switched to use a dynamic IP address it connected straight away. We have a cheap router from our ISP which we may be upgrading soon. Also I found that when setting the IP address and port on the settings part on the tablet if we set the refresh interval to never the connection was much more stable. Peter, as a matter of interest which antivirus software do you use? Link to comment Share on other sites More sharing options...
pete007 Posted February 5, 2014 Share Posted February 5, 2014 Hi Guys, The antivirus software we use is bit defender, we have been using it for about 5 months and all seems to be ok with it. Peter Link to comment Share on other sites More sharing options...
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