Teedoubleudee Posted September 16, 2014 Share Posted September 16, 2014 Just sent a support request to cusomer care about my e-link constantly losing comms with laptop. Got an automated request saying could be 5 days for a full response - come on guys I'm close to throwing this lot in the bin. Link to comment Share on other sites More sharing options...
Teedoubleudee Posted September 16, 2014 Author Share Posted September 16, 2014 Thanks admin, the ref is HC40426. Link to comment Share on other sites More sharing options...
Fishmanoz Posted September 16, 2014 Share Posted September 16, 2014 TWD, HCC is not the best place in this instance. You should email RM Support from within the Help window of RM. They will likely be bsck to you within hours, not days, and they are the ones to fix it. Link to comment Share on other sites More sharing options...
Teedoubleudee Posted September 16, 2014 Author Share Posted September 16, 2014 I started doing that but it said anything to do with faulty e-links should be sent to Hornby in the first instance. I'll see what response I get from Hornby CC first. TBH I can't see it being an RM problem, the e-link unit is getting very hot and it's not actually doing anything. I've tried different usb ports and cables. It fails even when it's not connected to the track. I'll update this thread when it's sorted. Link to comment Share on other sites More sharing options...
Fishmanoz Posted September 16, 2014 Share Posted September 16, 2014 ELink losing comms is most likely not faulty but due to your setup not being right. You are much are much better off doing as I suggest. If they decide it is faulty, they will then refer you to HCC for a replacement, but this isn't likely. Do it now and be fixed in no time. There are heaps of threads in the RM forum reporting doing this successfully. Link to comment Share on other sites More sharing options...
Teedoubleudee Posted September 17, 2014 Author Share Posted September 17, 2014 Your email to them has just been bounced back to me as undeliverable? Can't see how that has happened?I'll try again from RM Link to comment Share on other sites More sharing options...
Teedoubleudee Posted September 17, 2014 Author Share Posted September 17, 2014 OK, just tried sending my email through RM and it failed (again) saying there was an error. I am running McAffee A/V and had problems activating my software and they had to log into my machine and fix it then. I've done all the stuff I'm being advised to do re admin rights, A/V exceptions etc etc and I'm getting really fed up with this now. I'm going out this afternoon but will expect someone to call me in the morning and get this fixed once and for all. Link to comment Share on other sites More sharing options...
Teedoubleudee Posted September 17, 2014 Author Share Posted September 17, 2014 I think it must be in response to my first attempt to email RM yesterday afternoon BEFORE I posted here. But why I didn't get it till 10.42 this morning is a mystery. Here is the failure message:This is the Postfix program at host mxa03css.ch.as12513.net. I'm sorry to have to inform you that your message could notbe delivered to one or more recipients. It's attached below. For further assistance, please send mail to If you do so, please include this problem report. You candelete your own text from the attached returned message. The Postfix program <support@rail-master.com>: host fwd1.ex.eclipse.net.uk[82.153.251.85] said: 550 5.7.1 message content rejected (in reply to end of DATA command)I could send it direct to them from my email program rather than via RM prog. I could also attach the log file - would they accept this? Link to comment Share on other sites More sharing options...
Fishmanoz Posted September 17, 2014 Share Posted September 17, 2014 My experience is they respond to direct email rather than via RM jus the same. Via RmMMMM gives them more info but try it direct incl your log.txt and see how you go. Their address is the one in red in your post so will be interesting to see how you go. Link to comment Share on other sites More sharing options...
Teedoubleudee Posted September 17, 2014 Author Share Posted September 17, 2014 OK, just got back home so I've just sent them email and log file. Hopefully they will contact me tomorrow. Link to comment Share on other sites More sharing options...
Teedoubleudee Posted September 17, 2014 Author Share Posted September 17, 2014 OK, I'ts 8.25pm (can't knock them for putting the hours in) and following a short session in which they took over control of my PC, they have changed the port, deleted the driver and re-installed it. Been working for a few minutes now so fingers crossed. Link to comment Share on other sites More sharing options...
Fishmanoz Posted September 17, 2014 Share Posted September 17, 2014 Give yourself a pat on the back. If that was all that was needed, you've done well. And good clues for others as to final tweaks. Good, aren't they? Link to comment Share on other sites More sharing options...
Teedoubleudee Posted September 18, 2014 Author Share Posted September 18, 2014 Got the whole day today to have a "play" so hoping it all stays together. Now got to sort out my pesky ESU switchpilot which I was working on when all this started. Wrote a program last night in my study which I'm going to try out on the layout today he he ;-) Link to comment Share on other sites More sharing options...
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