De-activation not working.

[dennisf]

I have RM running on a win7 VM and I am trying to deactivate it.

It sits there for ages and then says can't verify activation key.

How do I deactivate it?

[Fishmanoz]

Try turning your virus protection right off Dennis and see if that helps. 

And if it does, it means you probably have a problem with the virus protection not properly specifying RM as an exception. Check it out in the guide on that on your desktop. 

[Fishmanoz]

Does VM mean virtual machine running on a Mac?  That may also be giving you comms problems interfering with deactivation.

 But in any case, a bit strange given you were able to activate in the first place. What has changed since then?  In my case, I couldn't activate ProPack even though all had worked previously. My conclusion was a later version of my virus protection was the change and listing RM as an exception the fix. Clearly hadn't been needed in the older version. 

[dennisf]

Its vmware running on win8.1pro.

The 1.55 railmaster just doesn't work on my laptop (lenovo thinkpad yoga).

It does work on the VM.

However I wanted to try the 1.56 on the laptop but the trial won't run as its expired and I can't deregister the one in the VM.

[tony_forward]

Probably something RM support can answer... if one is having problems activating/deactivating etc, is it possible to start windows in safe mode with network support and then run RM and activate/deadtivate?

[dennisf]

Problem solved.

I had to disable the AV and the firewall on the host and the VM.

I had to do nothing to activate it.

Thanks.