pugtop

The double intermediate gear, between the worm drive and the lower intermediate gear has probably cracked, it's a very common gear fault, I've just had one on a Flying Scotsman.

Still not impressed that Hornby customer services haven't contacted me. I buy a reasonable amount of Hornby product and I'm disgusted that they can't even bother to return calls or answer e-mails. My business may go elsewhere, just need my E-Link fixed now. It has been left with my retailer to be sent back to Hornby.

Right, now i'm getting angry! After contacting the "Customer Support" line yesterday afternoon and asking why I hadn't had a response to my email from the beginning of the week, I had the reply that "you would need to speak to the DCC team but they are not there right now, can I get themto contact you tomorrow?". I agreed to this, thinking it would happen!! Yeah right!! So far, no contact, either by phone or e-mail. I then try to call the customer support line at 3:30pm, guess what, they're not there......What hours do they work and do they have any jobs going? Apparently , the hotline is open again at 9am tomorrow (saturday)....I hope so, as I'm seriously looking at Gaugemaster or alternative products, that are miles ahead and have great customer service! Thoughts?

I called Hornby Customer support today and was told that I needed to speak to someone from the DCC department, unfortunately they weren't there when I phoned. They are going to contact me within the next 24 hours or I WILL be calling them back. Thanks for the comment Nick, pretty much what I was expecting and just what I'm hoping for as resolution. Really peeved that they haven't contacted me after I e-mailed them on Monday, just how long do I need to wait, without the nudge of today! Missing it already, thinking I need to add a signal booster and maybe a power booster as my layout has a long run...... Aaaand to add insult to injury,my laptop finally decided that it needed to update to Windows 10! The return of e-link could be interesting!

Yes, I will send it back, but I am waiting for Hornby to contact me with details of what I need to do. I can't send it to a repair centre, as you would with a faulty loco, as it is fitted with tamper proof screws. I shall be calling Hornby tomorrow to discuss what to do next. I hope they have a quick resolution, as my select is hopeless with some of my equipment, as it is an early unit, one of the "non NMRA" ones! and won't reprogramme some of my decoders. On another note, i'm aware it might be better in "the E-Link" threads but I thought it might get more interest and better read, in general queries!

Hi,my E-Link failed completely on Monday night, whilst in ooperation. Without warning,everything stopped and went quiet. I checked the railmaster software, which seems fine. I then relised the green light on the e-link had gone out. I checked the power supply and it was working, so I plugged the power supply into my spare Select controller and that worked perfectly. The fault is definitely in the e-link unit, as the track works fine with the select. I am temporarily running the layout in a "restriced mode" using the select. Has anyone else had a cmplete failure of an e-link unit? I purchased mine in March 2015, so as far as I'm concerned, it is still under warranty.