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Michael-516625

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Everything posted by Michael-516625

  1. @ CT: Thank you for the link to the club announcement, but this is the same content as in the mail to the overseas members I was referring to. Perhaps you are bored by complaints, but I suspect there will be complaints if Airfix does not react. In my case I contacted them several times to get the missing decals from my club kit, but I have neither received the decals nor an answer. And this after more than 6 months. Sorry, but as there is still no solution and hence for me the case is not outdated. You might say, this is a minor topic, but it is not only this issue. I think it is not a surprise, that many club members are disappointed after Airfix took a longer time to work on the new club concept and now a few months after the launch it seems they restart everything again. And for interested modelers from outside the UK it currently not possible to joint the club. Whenever Airfix is launching something – no matter if it was the club or the announcement of the annual product range – their IT collapses. This can happen, once or twice but in this case, it seems to be a reoccurring problem. In the digital age this is fatal. This year they provided after the problems at least a short clip introducing the new kits on youtube. And to make the catalogue now online available is a late step, but for sure into the right direction…
  2. I agree with Chris as I have similar problems. I ordered my club kit and the decals were missing. I contacted Airfix a couple of times, but after more than half a year I am still waiting for a reply. Now all Airfix club members abroad got a mail from Airfix announcing, that they will discontinue the overseas memberships. Just the fact, that nobody from Airfix takes care about this forum shows the problem. And no, this is not related to COVID, it is just poor service. I really feel sorry for this iconic brand.
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