DavidG

Thanks all for your help with this. A Customer service manager has been in touch and this has been changed. One happy modeller again!

Thank you both, I have just been on the phone to CS again and have raised with IT. Thanks mod for moving the post. Mod note - you should be able to do it yourself from the three dot context menu. Select Edit in your original post, pick the correct forum section from the drop down, then go into the body of the post and insert a Space or full stop anywhere , then save it. The whole thread should move to the new section.

Hello everyone. I have a need to change my email address (my ISP is closing so this is not my choice) but when I attempt to update my details on my profile I am not able to do it. Ive contacted customer services who say this is not possible. Has anyone else experienced this, or managed to change their email successfully? All I've been told is I would have to create a new account, which would mean losing all of my outstanding orders and loyalty points, as well as the club access.

So, whats happening with the new Titffield Thunderbolt sets, which are part of the 2022 range announcement? They have mysteriously disappeared from the Hornby website with no explanation. At least one retailer has removed them as well....