I agree with you, but, this shop is my nearest at 30 miles away and he knows this, I left it there for over a month, I didn't contact him at all, he told me it had to go to his workshop in St Austell which is another 30 miles away. I was in the area and had to take my A1 Tornado back as it had more problems than I was prepared to fix for a new loco, so I asked him about the class 52, 'ah yes that old thing' he said and went and got it from out the back, 'I thought you were sending it away I asked' ' no it's knackered it needs a new dummy bogie, ive been trying to find one.' Now seeing as I couldn't get my money back on the Tornado as it's not his or hornby s policy too give back money but to issue a credit note (totally against consumer rights) I didn't argue the fact but accepted a credit note, by this time I was getting pretty fed up with the guy, I asked for the class 52 back, took it home, had a look on Peters spares and found a complete bogie set but thought I would have a look at the 'broken one' myself, all it needed was a bit of re engineering which took me all of half an hour and now runs perfectly. So if my local model shop has an attitude like that why should I go there? I would rather wait a few days for delivery and pay a little more! I have to admit, he isn't the only one who needs a few lessons on customer service!!