malcolm_ryder

As in the pictures under the loco detection tab is the only place I have found to enter the key, I have used the help function and am waiting for them to get back to me, everything else works fine on the program, just the pro activation doesn't work. They didn't have any trouble taking the money, so it isn't all wrong lol

I have been into firewall and virus protection to allow in both, I have even turned both off completely including the firewall on the router, I did a factory reset on the router as it mentions setting in there get changed to block things all to no avail, it will be something simple I am missing or something they have done, I wondered if they may have got a digit wrong when they sent the code to me, will just have to wait and see. Only posted on here in case there was an off chance someone else had experienced the same problem. Thanks for your advice anyway guys.

The place to enter the code is still the same on the loco detection page, press the key and a few seconds later the box pops up to say its downloaded incorrectl, I haven't seen any where else it could be entered And that is where it says to enter it. Laugh is now when I open the program I get a pop up saying I seem to be using the program a lot I should consider buying the pro version.

I bought the program and elink with the normal activation code, then last weekend bought pro upgrade from withing the program, I have used copy and paste and also tried typing it in, both come up with the same result

Has anyone else had a window pop up saying "Key was not downloaded correctly"? I asked the help line and they said that it didn't exist, sent them a picture of the window saying it but haven't had a reply