I received an email today regarding my pre-order of the GBRf Class 66, Captain Tom Moore. The card I used to pre-order the loco has since expired so it couldn’t take the payment. Although I’ve used my new card on subsequent orders it won’t let me update the details on the Hornby site for this order, it just comes up with error messages. The email says I have until the 13th to change my payment details or they will cancel the order. I wasn't able to get through on the phones as they are working remotely due to COVID, so I had to send an email to customer support. The automated response I immediately got back said it could take 8 days to deal with, past the deadline of the 13th! Hopefully I can get hold of someone on the phone tomorrow. If not, any suggestions as to what I can do? Obviously I can't cancel the order and do another one as they've sold out.