GWR 77

I have just install a 21 pin HM7000 decoder in a bachmann 3F then try to load the sound profile for the 4F being the closest going through all the required steps, the came back with sound profile not load I could not see where I have gone wrong so try reload to no aval try resetting to factory setting and reinstalling to come up with the same out come I have try 4 time to achieve the same result can any point me to where I am going wrong

I have just got a new laptop, windows 11, downloaded Railmaster but can not get it to recognise USB ports on laptop. I have tried changing the Com port numbers in railmaster ( use Com1 to Com6) still not see device. Computer is seeing device but does not recognise it. On window 10 you could look up what usb port number are can't see it in window 11 can any one help me?