EmeraldFalchion

UPDATE: They replied this time, seemingly from Hornby USA. They say that they don't have the stock yet for my Hush Hush and don't have an ETA for when they'll get it :(. I guess US orders have to go through Hornby USA even if I'm ordering directly from the UK store and not the US store which is weird since the last time I ordered some coaches from the UK store they went directly to me??? Nothing I can do but wait I suppose.

@atom3624, nothing has been charged yet thankfully. I'm ordering directly and I tried emailing them last month to no avail. From your reaction and what I can tell online, it looks like they actually released it? I've had absolutely zero communication from them since they confirmed by preorder last year. I really hope they don't cancel it because idk how I would source it since I'm in the States.

Hey everyone, is there any clear communication from Hornby how the R3840 Hush Hush preorders are being distributed? From what I can tell they're finally being sent out to people but mine is still considered "Pending" from when I preordered in February 2021. Has anyone in the US or abroad like me gotten there's yet or is there any type of communication from Hornby themselves on the situation? Thanks in advance.

I've been going on a bit of a spending spree lately. R313 Golden Eagle just arrived today, got it for ~$100 so really happy with that since I wanted an A4 in Apple Green. Next got 3 R4312 Pullmans to match an R4312 I got as a kid (don't want to spend too much on carriages). And coming soon I have 2 R4523 and 1 R4524 GWR carriages to match one I got at Christmas, an R3737 Mallard Era 4 because I really prefer that blue over the Era 3 version, Annie and Clarabel to go with a Thomas I've had for years and some track to create a Curve 4 loop around my Curve 3 and 2 loops. I ended up ditching the initial idea for a Curve 1 loop due to the forums suggestions. I think I better restrain myself for now but I'm happy with my choices.

Thanks for the info Going Spare. I was getting frustrated trying to fix it myself so I sent it into my local store to have someone repair it for me. I'm in the US but they said they're guys have worked with Hornby before so here's hoping they know what they're doing.

That or I over oiled when repairing earlier, I don't know. It is quite slippery right now.

Update: After oiling the wheels I was getting a better degree of movement by hand but not completely free and still not moving when powered on the track. I unscrewed the chassis bottom to see what was up and I've noticed the copper looking wiring (the pickups?) on one side is attached to the chassis bottom while the other isn't and looks more attached to the rest of the train. The side where the wiring is still attached is having a hard time keeping the parts that touch the wheels in place. I have no clue which side is correct but I feel this may be the problem. Anyone want to offer some insight? If you need a picture for clarification just ask.

As noted by several people, the wheels on James don't move freely when though they should since it's tender driven. I'll put some oil on it and give an update in the future.

@Going Spare, I'm not too familiar with taking apart model trains so I'll try to give as much information as I can. I managed to solve my derailing issue, the replacement pony truck wasn't screwed in tight enough and now seems capable of making my turns. I applied some WD40 to the wheels but this has seemed to not have worked; where once the tender-driven loco would move without the driver wheels moving, the train now refuses to move, almost if the driver wheels aren't letting the tender move. The wheels are correctly quartered and I'm a little worried to be taking it apart. I forgot to mention that the train has mainly been in storage these 8 years for what's that's worth. Let me know if any of that helps.

Following up on my last topic here regarding my R852 James(https://www.hornby.com/us-en/forum/broken-james/?p=1), I have received my pony truck and successfully attached it to my model. However, I am still having issues where when on the track the tender wheels are moving fine and are operational but the wheels on James won't budge. This causes it to derail even on a 3rd radius curve. It's not secondhand and I bought it new maybe 8 years ago. Any ideas on what's causing my problem?