Matt-807855

Thank you again. It also turns out that my (autistic) son Never got any locomotive controlled via the HM6010 - he also had a standard controller supplying the track. So I have Wrongly been trying to control a locomotive with the HM6010 instead of HM6000 - no wonder I confused you (also, didn't realise I could have pasted pictures into these HTML messages). OMG, Je*us wept. In these days of information overload I need communication to be clear: 1) It's easy to miss the difference in product name on Hornby's website (Accessory/Analogue). 2) I had realised there is no DCC control, only analogue. But, as the 6010 is a smaller amount extra then the 6000 (for locomotive control) and such similar model name, I took it as having the same function as the HM6000 (the key function of locomotive control) but a little extra (also controlling 4 accessories). The 6010 should have a completely different model number (why at all if there is an R number already!?), priced less than 6000 if it is merely an add-on to the 6000 (which has the main function that most people will want - locos). In my industry we call it UI and UX - the onus isn't on the user/customer to Not find it clear. 3) Why is there a Track connection on the 6010, just as the 6000 has? What does it do on the 6010 - is the track connection for same purpose on the 6000? The quick start guide says to connect the track to it. (I now realise the Unclear quick startup is saying you can get power from Only the track (without the additional PSU) if already powering the track with a DCC controller - yet the product box states that a P9100 PSU is required (clearly it is Not if you have a DCC controller). 4) The "CE Declaration of Conformity" states "HM6010...allows control of a 12vDC analogue layout". You would take layout to include "controlling" and electrified track i.e. controlling the speed of 1x loco by analogue control (via the app).

Not Resolved, but very good tip about force delete from all phones/tablets/computers before resetting the HM6010 module. Thank you very much for the reply. And apologies if I used Device in different contexts: I have 1x HM6010 unit and trying to use with 1 iPhone (but also tried an Android phone and an Android tablet, including reinstalling the app on all phones/apps and resetting the HM6010). As you suggest, yes, I scanned after I Thought I'd unprovisioned and deleted (sometimes a forced delete) the HM6010/bluetooth module. Confirmed: I then scanned and found none listed (with Mesh or retrying the whole reset with BLE bluetooth connection). Firmware updated to v1.6.3. Yes, the Android tablet still had the Module provisioned - I've now got all phones and tablets Unprovisioned, showing 0 Devices saved in the app (by Force Delete - Unprovisioning Device doesn't always happen) and no Devices shown in the Home screen. Reset HM6010, Scan, Provision, Connect. Still get same "No Devices Setup" error on Control page, even though Home Page shows it connected (with a bluetooth side and letter H in blue, on the picture of an HM6010). The single HM6010 was only connected to the track. Although I can't see why, I wondered if a faulty wire to the track might, for some reason, give the No Devices Setup error (when Actually meaning the HM6010 can't detect a connected track and/or engine to control).

On an HM6010 that worked a few days ago, we got to the Controller screen and see message "No Devices Setup - Tap to get started". Have updated firmware, reset device, tried iOS and 2 Android devices, the physical connection to track, Quick Start Guide, Instruction Manual (online), Known Bugs document (online), completely unprovsioned and deleted before trying a different phone/tablet to control. The red light is solid red as per instructions and blue light flashes/solid when it should be. The app shows the HM6010 as connected, with a track set for good luck, but the Control screen ALWAYS says no devices set up!