Kacper

Thank you all people for your replies! I really appriciate all of your help. So from what I researched the adress that I typed is 100% correct, so the problem isn't the adress. I also tried to check the link on diffrent days (I was sent to me on the 17.01 and I tried it every day) so this isn't an issue either. But there is one thing that was wrong. I never got the email from the DPD that they are expecting my package. I only got an e-mail from Hornby confirming that the order has been made and that the package has been dispatched. I tried searching my spam folder and everything on my e-mail so this is something weird. I will probably phone Customer support today if I get time but we will see. Anyhow, again I am very thankful for your help good people! I hope you will have a splendid day!

This is my first time ordering something from Hornby so I am new to all of this. Anyhow, recently I ordered a few things and I got an email about 3 days later that the package has been dispatched and in that email, I got a DPD tracking link. It is important to mention that I live in Poland. Anyway, I clicked the link and it showed me the code of the package and the postcode (the right one). When I clicked to check the whereabouts of the package it said that "The details entered are incorrect". I tried changing them, looking for other codes that the order may had but to no avail. From what I gathered the code that is automatically placed in the tracking number bracket (the one that doesn't work) seems to have one digit less than it should (it only has 7, not 8). I tried contacting Hornby Customer Support by email but in the meantime, till they reply I decided that maybe some of you good people also had this issue or something. And if you had, could you explain how you managed to get the good code? Again I am very new to all of this so please excuse my lack of knowledge. Have a lovely day.