nigelbrand

It was a new kit. Box sealed and parts in sealed plastic bag. Kit identifier labels on box. Total of 14 parts missing. Identified 3 at the start and then another 11. Learnt to check all parts prior to starting next time. Did wonder if a complete grid of parts was missing. Let’s hope parts arrive tomorrow as promised by Hornby Head of Quality.

Just had a very grovelling email from head of quality after making formal complaint about quality and lack of customer services / care. Also made trustpilot review which was set to be sent to Airfix as well. Shame I had to give them 1 star as 0 stars was not an option. Am aware that people only tend to give poor reviews but interesting that 60% of reviews were 1 star and most about poor or non existent customer care. Hopefully the 11 missing parts will arrive tomorrow as reply stated. Will be looking at other makes which my local air museum sell. Airfix used to be so good.

As the title says. Got given a 1:72 Tomcat kit as a way to helping keep my hands mobile due to severe arthritis. Started it and found 3 pieces missing in the first b10. Contacted them by the website and not heard after 17 days despite being informed that it would be within 5 days. Unable to telephone the spares dept directly. Customer service eventually sent me the missing parts but just gone to restart it and found another 11 pieces missing. What a shambles!!. Rang Customer Services again but unable to speak to manger as the go home at 1pm on Fridays. Promised a call on Monday morning but for second time this has not occurred. Does the company deserve to operate. Will definitely be using another company from now on. What a shambles.