I am having a BIG problem with the attitude in customer services. I called Friday as I bought a Mustang with no decal plans (part of a mystery box). I was told to email with the details, I included the model number. I did this and requested that they photocopy and email it to me. That literally is all I want, just to get this kit off my workbench Today I got a response that was very shirty and aggressive. They clearly did not take the time to read my short email. I complained about the attitude. Apparently the individual was offended because I had said "further to our conversation" and I had not spoken to her. Now I have an email requesting a home address, contact number, proof of purchase, where I bought the kit (Airfix) and finally traceable code of the model kit. Talking about making a mountain out of a molehill. All I want is a photocopy of the missing decal plan. How many hoops will they put me through? As an Airfixclub member, I expect better!! Due a renewal in a couple of months?
