Chris-1238288 Posted March 21 Share Posted March 21 Hi All I just received the new Prince of Wales with steam generator, unfortunately when I search for the device it is only comes up on the app as available for reset but I do not have the reset code Is my only option customer service? Link to comment Share on other sites More sharing options...
Rog RJ Posted March 21 Share Posted March 21 Try Reset1234 2 Link to comment Share on other sites More sharing options...
Chris-1238288 Posted March 21 Author Share Posted March 21 thanks, i clicked on he device and entered the code the app appeared to take the code (no error came back) but when I rerun a device search the chip still showed under the resettable devices Link to comment Share on other sites More sharing options...
Rog RJ Posted March 21 Share Posted March 21 Sorry, can't help any further. 1 Link to comment Share on other sites More sharing options...
SteveM6 Posted March 21 Share Posted March 21 The way to clear this is well documented on the forum and in the TXS troubleshooting guide. Switch off the tablet and the loco for a couple of minutes then switch everything back on and rescan. 2 Link to comment Share on other sites More sharing options...
Chris-1238288 Posted March 21 Author Share Posted March 21 Thanks @SteveM6 @Rog RJ , this is how I got it to work in the end, thank you for the help 1 Link to comment Share on other sites More sharing options...
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