Freypal Posted January 23, 2020 Share Posted January 23, 2020 Hopefully this is ok to post, as I thought it worth me leaving feedback on my first interaction with Hornby Warranty repairs. We seldom read good news!I purchased a new model from an online retailer which arrived with a little damage and as it was out of stock with the seller I opted to return it to Hornby to be repaired under warranty instead. I rang them up on Friday, spoke to a very helpful chap and explained the issue and was given a returns number. Popped it in the post Friday and it arrived on Monday. Wednesday I received a notification to say it was on its way back to me and it's arrived today (Thursday) repaired without issue.Thoroughly excellent service all round that I can't fault. Less than a week, end to end including delivery. No complicated systems, just speaking to a person on the phone and getting it sorted. Thanks! Link to comment Share on other sites More sharing options...
NWR-Gordon-4 Posted January 23, 2020 Share Posted January 23, 2020 It was very pleasant to read your review of your experience, Freypal. However, I do believe that Hornby Hobbies do not read the Hornby Forum, so unless you email them this, they probably will never see it, never mind read it. 😀 GNR-Gordon-4 (HF) Link to comment Share on other sites More sharing options...
96RAF Posted January 23, 2020 Share Posted January 23, 2020 Forwarded to HCC as such positive feedback should be seen by the folk at Hornby who dealt with the problem. Job well done and a satisfied customer. Link to comment Share on other sites More sharing options...
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