blythjunctionmike Posted June 21, 2012 Share Posted June 21, 2012 Just to inform users of the forum of my experience with the customer care repair team. I managed to break the no.2 button on my Elite console and after e-mailing the team I sent my console back to Hornby for repair. It was returned in just a few days, repaired and the software updated along with a printout of instructions. No charge was made and I consider that excellent customer service. Well done Hornby! Link to comment Share on other sites More sharing options...
poliss Posted June 21, 2012 Share Posted June 21, 2012 That is very good service. Link to comment Share on other sites More sharing options...
Gregd99 Posted June 22, 2012 Share Posted June 22, 2012 not bad. a broken button could well have been considered as "due to unreasonable treatment" with a corresponding lengthy discussion. sometimes it is cheaper and happier for everyone one to do "a bit more" rather than "a bit less". Link to comment Share on other sites More sharing options...
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