kingfisher11 Posted July 14, 2011 Share Posted July 14, 2011 Yes I am having problems re activating.Had Rialmaster installed and activated on my laptop ready to use at a Model Rail Exhibition.Wanted to use the recording feature but had too many problems with it and a show was not the place to spend time experimenting.Gave up.Got time now and wanted to use it on my main computer.So I deactivated no problem.Installed on main computer went to activate and error comes up Unable to enter resource - Cannot connect 0.Tried again same message but this time with Cannot connect 12029.Went back to the laptop and same message.I am using windows X proMy Firewall hass been set to allow all activity for RailmasterI now cannot use the software dispite having paid for it.I am not a happy bunny.What exactly does Cannot connect 12029 mean?Help please.I have over the years installed loads of programs but this one has got the better of me. Link to comment Share on other sites More sharing options...
Brightstar Posted July 14, 2011 Share Posted July 14, 2011 Like all software error messages the user is not meant to know what they mean, but it helps thhe Helpline.If you load the evaluation and click on ABOUT box, a window will open, in this window you will see a box with a blue envelope (next to the "X" box). Click on the blue envelope and you can send a message to RailMaster help line.Report your problem and the error codes. Link to comment Share on other sites More sharing options...
poliss Posted July 14, 2011 Share Posted July 14, 2011 It means it can't connect to the Internet. (Write down all the Lan settings when you do this.) Open Internet Options, Connections tab, click "Lan Settings" button, deselect all. Link to comment Share on other sites More sharing options...
kingfisher11 Posted July 14, 2011 Author Share Posted July 14, 2011 Brightstar said:Like all software error messages the user is not meant to know what they mean, but it helps thhe Helpline.If you load the evaluation and click on ABOUT box, a window will open, in this window you will see a box with a blue envelope (next to the "X" box). Click on the blue envelope and you can send a message to RailMaster help line.Report your problem and the error codes. Link to comment Share on other sites More sharing options...
kingfisher11 Posted July 14, 2011 Author Share Posted July 14, 2011 Unfortunately Brightstar my evaluation period has expired and as far as I can see there is no About box only the options to Exit Upgrade or Activate. Link to comment Share on other sites More sharing options...
LMSTim Posted July 14, 2011 Share Posted July 14, 2011 poliss, if you have just installed from the CD then you need to download an update file from www.powerpos.com/rail-master/railmaster.exe and save it into your C:\Program Files\RailMaster folder, overwriting the existing file. This brings your version upto 1.21, from 1.20 and will allow you to activate again.Remember, when you installed you should have right-clicked on the setup program and selected "Run as Administrator" otherwise Windows may not give it access rights to the Internet. Link to comment Share on other sites More sharing options...
kingfisher11 Posted July 14, 2011 Author Share Posted July 14, 2011 poliss said:It means it can't connect to the Internet. (Write down all the Lan settings when you do this.) Open Internet Options, Connections tab, click "Lan Settings" button, deselect all. Link to comment Share on other sites More sharing options...
kingfisher11 Posted July 14, 2011 Author Share Posted July 14, 2011 PolissDone that setting was auto. Unclicked it tried again still same problem. Link to comment Share on other sites More sharing options...
poliss Posted July 14, 2011 Share Posted July 14, 2011 Put the settings back the way they were then kingfisher.Are you running as administrator as Brightstar said?Why did microsoft design such a silly operating system? Why shouldn't users be able to understand error messages? Come to that, as computersare so powerful these days why can't they fix these problems themselves? Link to comment Share on other sites More sharing options...
LMSTim Posted July 14, 2011 Share Posted July 14, 2011 If you still have problems poliss I would just send a help request to Hornby. Link to comment Share on other sites More sharing options...
poliss Posted July 14, 2011 Share Posted July 14, 2011 I don't have any problems. It's kingfisher. Link to comment Share on other sites More sharing options...
kingfisher11 Posted July 15, 2011 Author Share Posted July 15, 2011 Well I have finally got it activated.I tried the installing as Adminstrator and guess what I never put a password in when I installed XP.And of course it would not accept a blank imput.I then tried stage 2. I am down as Adminstrator/user so I used that & re installed.I then copied the updated railmaster.exe and bingo it Activated.I am now playing chuff chuff.However I shall need to deactivate and put back on the laptop.Did the same to the laptop and copying the updated Railmaster.exe did the job..Thanks fot that LMSTimWhy is there not at the beginning of this forum a Information post letting Railmaster users know ot the update?And the link to it.I suspect that there are a lot of activated Railmasters out there and it is not until they De Activate will they be aware of the problem... Link to comment Share on other sites More sharing options...
Brightstar Posted July 15, 2011 Share Posted July 15, 2011 Hi All,MS Windows normally set the first user/installer of the Windows as the administrator, by default and gives this user full administrator rights. Therefore any software installed by this user is treated as being installed by the administrator and is available to all users, with the exception of the Guest user. Win XP, Vista and Win 7 also gives additional users Admin rights unless specifically restricted by the First User.There should be no need to use the Run by Administrator instruction. Link to comment Share on other sites More sharing options...
Phil_Spiegel. Posted July 16, 2011 Share Posted July 16, 2011 kingfisher113 said:Well I have finally got it activated.I tried the installing as Adminstrator and guess what I never put a password in when I installed XP.And of course it would not accept a blank input....Could you expand upon the 'no password entered' scenario: as, like many, I have a 'null' password - and would like to avoid the problem when we install the disc now sitting to my left. I was planning to trial it on my portable before moving it to its final home on wednesday. Link to comment Share on other sites More sharing options...
Brightstar Posted July 16, 2011 Share Posted July 16, 2011 Hi Phil,Have you entered a Password for your user name? Link to comment Share on other sites More sharing options...
kingfisher11 Posted July 16, 2011 Author Share Posted July 16, 2011 Brightstar said:Hi All,MS Windows normally set the first user/installer of the Windows as the administrator, by default and gives this user full administrator rights. Therefore any software installed by this user is treated as being installed by the administrator and is available to all users, with the exception of the Guest user. Win XP, Vista and Win 7 also gives additional users Admin rights unless specifically restricted by the First User.There should be no need to use the Run by Administrator instruction. Link to comment Share on other sites More sharing options...
kingfisher11 Posted July 16, 2011 Author Share Posted July 16, 2011 BrightstarThat is what I thought and installed Railmaster straight from the boot CD.I have concluded that it was not because I had not installed the software correctly but when De activated I was only presented with the window to EXIT BUY ACTIVATE options. No trial window.And when following this process the error occurred.When I copied the updated vers Of Railmaster over the existing version.When application launched the trial vers window appeared and Activation was not a problem.That is telling me that unless you update the vers of Railmaster.exe you will have problems when you De Activate. And try to Re Activate.Is that correct or have I got it wrong.Does anyone know if Railmaster will auto update to the new vers or do you have to do it yourself? Link to comment Share on other sites More sharing options...
LMSTim Posted July 16, 2011 Share Posted July 16, 2011 KingfisherYou need to install from the CD first, then before activating, download the update from www.powerpos.com/rail-master/railmaster.exe and save that file into your C:\program Files folder. That will overwrite the existing one.Remember, though, to right-click on the setup file on the CD and "Run as adminitrator".You should then be able to activate and de-activate without problems. Link to comment Share on other sites More sharing options...
kingfisher11 Posted July 16, 2011 Author Share Posted July 16, 2011 LMSTim said:KingfisherYou need to install from the CD first, then before activating, download the update from www.powerpos.com/rail-master/railmaster.exe and save that file into your C:\program Files folder. That will overwrite the existing one.Remember, though, to right-click on the setup file on the CD and "Run as adminitrator".You should then be able to activate and de-activate without problems. Link to comment Share on other sites More sharing options...
kingfisher11 Posted July 16, 2011 Author Share Posted July 16, 2011 LMSTimIs that not what I have just said?But how would customers know this?It`s obviously not on the CD and by visiting this Forum it takes a time ploughing through the different pots. Link to comment Share on other sites More sharing options...
LMSTim Posted July 16, 2011 Share Posted July 16, 2011 I understand there are labels on the front cover telling you to download the file prior to activating. It's possible a few of the first CDs didn't have the labels. Link to comment Share on other sites More sharing options...
kingfisher11 Posted July 18, 2011 Author Share Posted July 18, 2011 Guess what mine did not come with any sticker.In my opinion we need an Admin Post at the head of this Forum informing all of this important requirement.Will save on a lot more posts like this & I suspect emails/phone calls to Hornby. Link to comment Share on other sites More sharing options...
m0eoujohn Posted July 27, 2011 Share Posted July 27, 2011 contact hornby ther is an update that will fix that problem i know it has taken me two days to get sorted then the activation code was not deactivated then contact the railmaster support Link to comment Share on other sites More sharing options...
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