I am not denying any of that, and of course the situation is difficult for everyone, the email I recieved from hornby (18/3/20) suggested that all the locos were in the warehouse and were being disptached and they would finish shipping them out by the end of March. It also mentioned they were waiting on pin badges for the welcome pack and that they were beginning to dispatch them. I didn't post in here to start a fight, just to reflect my experience as a new member was the same as others and it was reassuring to know I wasn't the only one.