NWR-Gordon-4 Posted October 5, 2018 Share Posted October 5, 2018 The other day, I ordered an R9298 Gordon's Brake Coach. It arrived today and to my horror afer opening the box and oulling out the 'block of ice' inner plastic packaging, I noticed that coupling hook was missing. So either this product that was advertised as new, is not new, or it's a manufactering fault, in that the hook was fitted and it fell off, or one was not fitted at all. Is this a common problem with R9295 James' Composite Coach, R9296 James' Brake Coach, R9297 Gordon's Composite Coach and / or R9298 Gordon's Brake Coach? I have contacted the seller asking for a replacement. Hopefully I will be able to get a replacement and if I can, I hope it does not come with the same problem. GNR-Gordon-4 Link to comment Share on other sites More sharing options...
walkingthedog Posted October 5, 2018 Share Posted October 5, 2018 Are you sure it isn’t in the box somewhere Jacob. Coupling hooks often come adrift on all models by all manufacturers. I have a container full of various couplings. Hook gets lost I fix another one on. You hardly need to replace the coach, just hook on a hook. 😉 Link to comment Share on other sites More sharing options...
NWR-Gordon-4 Posted October 5, 2018 Author Share Posted October 5, 2018 I checked for the hook in the box and inside the plastic ‘block of ice’ packaging and it was not there. It was not fitted, or it fell off. I don’t have any skate hooks, but I find thatbwhen hooks fall off, they never want to sit back in their slot again and are keen to fall off. I really hope I can get a replacement, or get my money back and go else where to get my R9298 Gordon’s Brake Coach. GNR-Gordon-4 Link to comment Share on other sites More sharing options...
walkingthedog Posted October 5, 2018 Share Posted October 5, 2018 I take it the coupling is moulded on not plugged in. Just checked and can see it is moulded. You can attach a new hook and squeeze the part that fits in the slot. If you are unable to do it take it to Cheltenham models, I'm sure they will oblige. It is a very common thing for the hooks to escape . Really don’t think it is some to be horrified about. 😉 Link to comment Share on other sites More sharing options...
NWR-Gordon-4 Posted October 5, 2018 Author Share Posted October 5, 2018 I think it is moulded on. Coupling unit itself part of the bogie, not separate. A hook is what is missing. I have never bought locomotive or piece of rolling stock that has a hook missing, but have come across a coupling unit to plug in yourself if you want it, wrapped up in a plastic bag. I can’t buy coupling unit as I can’t take one off the coach. The coach is identical to the GWR Collett Coaches from the Hornby RailRoad range. GNR-Gordon-4 Link to comment Share on other sites More sharing options...
walkingthedog Posted October 5, 2018 Share Posted October 5, 2018 Yes I was just suggesting you obtain a hook rather than a coach. Link to comment Share on other sites More sharing options...
NWR-Gordon-4 Posted October 5, 2018 Author Share Posted October 5, 2018 I cannot ever get the hooks to stay in the slot, without falling out again. Besides, isn't there a law of some sort that products should last at least a year without needing repairs. I have already spent an extra £8.00 getting my Henry's tender wheels repaired, so I'm prepared to spend more money in repairs, on brand new items. If the seller will not send me a relacement, which I don't see why they will not, as they have three other's in stock, then I want m money back and I will get an R9298 Gordon's Brake Coach elsewhere. GNR-Gordon-4 Link to comment Share on other sites More sharing options...
walkingthedog Posted October 5, 2018 Share Posted October 5, 2018 Good luck Jacob, hope you are successful. I reckon I must have some hooks somewhere but there is no point looking. Link to comment Share on other sites More sharing options...
NWR-Gordon-4 Posted October 5, 2018 Author Share Posted October 5, 2018 Thank you WTD. I hope I am succesful too. 😉 😀 GNR-Gordon-4 Link to comment Share on other sites More sharing options...
Shadow.Monk Posted October 6, 2018 Share Posted October 6, 2018 Don't worry about it.One wagon from one of my wagon triple pack had a set of wheels missing, I found this rather amusing rather than me being horrified! Link to comment Share on other sites More sharing options...
NWR-Gordon-4 Posted October 6, 2018 Author Share Posted October 6, 2018 I would rather have that problem than the problem I have. Wheels can easily be added on and then nobody would know it had a factory error. This coaches coupling can't be replaced. Not easliy anyway. I doubt I would be able to get a replacement bogie. GNR-Gordon-4 Link to comment Share on other sites More sharing options...
walkingthedog Posted October 6, 2018 Share Posted October 6, 2018 Jacob it really is incredibly easy to replace the hook. No problem at all. Also the coach can still be used without the hook as long as the coupling joining it has one. Some people remove the hooks from one end of there rolling stock. Look at this link, hooks are readily available. https://www.ebay.co.uk/sch/i.html?_from=R40&_trksid=p2380057.m570.l1313.TR1.TRC0.A0.H0.Xhornby+coupling+hooks.TRS0&_nkw=hornby+coupling+hooks&_sacat=0 Link to comment Share on other sites More sharing options...
NWR-Gordon-4 Posted October 7, 2018 Author Share Posted October 7, 2018 Thank you for your help WTD, but I have done this previously with coaches that I no longer own. A hook fell off and it would no longer stay in it’s place. I bought a replacement hook and that wouldn’t stay in its slot either. It was the same sort of coach too, as this R9298 Gordon’s Brake Coach, with a non-removerable coupling. I‘m sorry but I can’t waste money buying hooks only for them to keep falling off. GNR-Gordon-4 Link to comment Share on other sites More sharing options...
walkingthedog Posted October 7, 2018 Share Posted October 7, 2018 You need to slightly squeeze the bit where it slots on. You really should try, it will save you a lot of unnecessary worry. I shan't add any more, my head now has an imprint of a brick. Link to comment Share on other sites More sharing options...
NWR-Gordon-4 Posted October 7, 2018 Author Share Posted October 7, 2018 How is sending something back for a replacement which is a consumer right if the item is new and faulty unnecessary worry? I want use my coach. If it’s staying in the box or will sit in a display cabinet, then it wouldn’t matter. The fact the hook missing on the end that couples up to the composite coaches means that the hook is needed. GNR-Gordon-4 Link to comment Share on other sites More sharing options...
Shadow.Monk Posted October 8, 2018 Share Posted October 8, 2018 Send it back, and get a replacement.If you purchased it online request they pay for return postage, some stores do this for you but if not then tough, you win some you lose some.Plenty of online stores still have this item in stock.Simples. Link to comment Share on other sites More sharing options...
NWR-Gordon-4 Posted October 8, 2018 Author Share Posted October 8, 2018 Yes, I certainly hope the seller does pay for postsge. It is a business seller as well. If they won’t replace it then I hope I can send it back, get my money back and go else where to do my business, by buying my coach from somebody else. GNR-Gordon-4 Link to comment Share on other sites More sharing options...
NWR-Gordon-4 Posted October 8, 2018 Author Share Posted October 8, 2018 Seller has replied and they sending me another coach in the post. Result! 😉 😀 GNR-Gordon-4 Link to comment Share on other sites More sharing options...
NWR-Gordon-4 Posted October 9, 2018 Author Share Posted October 9, 2018 I recived another email today, from the seller who sold me my Hornby Thomas & Friends R9298 Gordon's Brake Coach. I must have misunderstood them. I thought they were replacing the coach, but they are sending me a couplingh hook. Credits where they are due to the sell for sorting it out, not in the way that I wanted, but at least it's been sorted. Now I am just going to have fun getting the damn hook to stay in it's place, without it falling off when coupled to other coaches, unoupling from other coaches, or tipped end down towards the floor. 🤔 I can see me having a good go get to the replacment coupling to stay in it's slot, but I it won't work, I will sell the coach with the coupling hook and buy another elsewhere. GNR-Gordon-4 Link to comment Share on other sites More sharing options...
walkingthedog Posted October 9, 2018 Share Posted October 9, 2018 Do you know anybody with some small pliers? If so get them to squeeze where the hook joins. Job done and it won’t come off, believe me. If you don’t believe me, get rid of it and don’t buy another one. Link to comment Share on other sites More sharing options...
NWR-Gordon-4 Posted October 9, 2018 Author Share Posted October 9, 2018 I believe you WTD. Thanks for the help. I might be able to find some small pilers in the garage, if not, I will pop to Postman Prat's house. Apprantely he has a good selection of tools, in his tool box! 😉 😆 The hook has not arrived yet. I think it was posted today, so should be here by the end of the week and I will see what I can do. GNR-Gordon-4 Link to comment Share on other sites More sharing options...
NWR-Gordon-4 Posted October 10, 2018 Author Share Posted October 10, 2018 Coupling hook arrived today. I haven’t attempted to fit it yet. GNR-Gordon-4 Link to comment Share on other sites More sharing options...
NWR-Gordon-4 Posted October 10, 2018 Author Share Posted October 10, 2018 I just had a good go at fitting the hook, with WTD's suggestion of pilers, but I couldn't get it on. At one point I did, but it fell off. I was scared of breaking the coach. Will sell that coach and look for another. GNR-Gordon-4 Link to comment Share on other sites More sharing options...
walkingthedog Posted October 10, 2018 Share Posted October 10, 2018 Don’t you know anybody who can do it for you. How about visiting your local model railway shop or club. Link to comment Share on other sites More sharing options...
NWR-Gordon-4 Posted October 10, 2018 Author Share Posted October 10, 2018 Could go to my local model shop. Thanls for the idea, WTD. 😉 😀 GNR-Gordon-4 Link to comment Share on other sites More sharing options...
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