Pierce1707823123 Posted January 11, 2023 Share Posted January 11, 2023 Good morning All,I am new to this forum. I am looking for help or advice on upgrading to the full version of railmaster using the method in the application. I have filled ou the form correctly and tried 2 different cards but I get an error stating "Unable to submit your order at this time - 0"Thank you in advance Link to comment Share on other sites More sharing options...
96RAF Posted January 11, 2023 Share Posted January 11, 2023 It sounds like your AV is blocking the transaction.You may like to contact Hornby Customer Services if the problem persists. They should be able to take payment over the phone on behalf of RM. Link to comment Share on other sites More sharing options...
Pierce1707823123 Posted January 11, 2023 Author Share Posted January 11, 2023 Thank you. I temporarily disabled my firewall and it went through. Link to comment Share on other sites More sharing options...
P-Henny Posted January 11, 2023 Share Posted January 11, 2023 Disabling the FW indicates that you have not added a 'railmaster.exe' exception to your FW as documented in the RM manuals. You will need to add this exception to enable RM application updates and also any 'support requests' made within the RM 'Help' screens.How to add a FW exception is documented in the RM User Guide Page 12 and detailed in the Security.PDF installed as part of the RM documentation pack. If you can't find the 'Security.PDF' on your PC, you can download it from here:security_en.doc - security_en.pdfIf your Anti-Virus uses its own integral FW, then it is advised that this is disabled and the Windows FW used instead. Do not enable both Windows FW AND your AV FW together at the same time. Link to comment Share on other sites More sharing options...
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