tony_cox Posted January 1, 2020 Share Posted January 1, 2020 HelloIts been 48hrs since i upgraded to the Railmaster pro pack,payment was taken but ive yet to recevie a email with the code.Would it be because of the new year and bank holiday,or is this a automated service wher the codes are sent out straight away.ThanksTony Link to comment Share on other sites More sharing options...
RDS Posted January 1, 2020 Share Posted January 1, 2020 I suspect the fact that it has been a holiday period may have delayed it. When I upgraded, (in Sept 2014) it was a weekday morning and I received an email to say that my payment had been taken and the activation code would follow in a separate email. It did arrive in a separate email but was timed at exactly the same time as the initial reply. Hopefully, your code should arrive within the next day or so. Link to comment Share on other sites More sharing options...
Chrissaf Posted January 1, 2020 Share Posted January 1, 2020 There have been previous reports of 'Pro Activation' codes being sent by HRMS but not recieved by the requesting customer. I suggest you send another mail to HRMS to explain your situation and chase, preferably using the inbuilt RM help request screen. Or failing that, a direct mail to support@rail-master.com Link to comment Share on other sites More sharing options...
96RAF Posted January 2, 2020 Share Posted January 2, 2020 I had to wait well over 24 hours for an auto-ack email for a simple help report in the last few days, so I put it down to holiday lag. Link to comment Share on other sites More sharing options...
tony_cox Posted January 2, 2020 Author Share Posted January 2, 2020 Thanks guy's for the reply's, i've sent a help request HRMS through the Railmaster software, and a direct email to support.Lets wait and see what happens,CheersTony Link to comment Share on other sites More sharing options...
HornbyRailMasterSupport Posted January 2, 2020 Share Posted January 2, 2020 Hello TonyIn your case, the code was sent a few days ago however emails to you have been bounced back so we've asked Customer Care to forward them onto you. They work slightly different hours to our team over the Christmas/New Year break so you should get them soon, if not already.Rob - it was a technical glitch that meant we couldn't see your requests, all of which you should have received responses to by now. Link to comment Share on other sites More sharing options...
96RAF Posted January 2, 2020 Share Posted January 2, 2020 @HRMS - OK, thanks for the feedback. I am responding directly to your request for info on my original query. Link to comment Share on other sites More sharing options...
tony_cox Posted January 2, 2020 Author Share Posted January 2, 2020 Thanks support for the help, i eagerly await the activation code.cheerstony Link to comment Share on other sites More sharing options...
tony_cox Posted January 3, 2020 Author Share Posted January 3, 2020 I've been in touch with customer care and apparently the emails that were sent to them from Railmaster support have no activation code attached so iam a bit lost now, and still no activation code.tony Link to comment Share on other sites More sharing options...
RDS Posted January 3, 2020 Share Posted January 3, 2020 Hopefully this will be sorted out soon for you Tony. Link to comment Share on other sites More sharing options...
Chrissaf Posted January 3, 2020 Share Posted January 3, 2020 If you have a friend or family member who uses a different BB provider to you and thus a different email service as well..Then contact HRMS again and ask them to forward your activation key to their email address instead. Link to comment Share on other sites More sharing options...
RDS Posted January 3, 2020 Share Posted January 3, 2020 There does appear to be something wrong though with HRMS, on a few occasions, not being able to send emails to email addresses that members use without problems at other times. (To have an email sent to an alternative address may pose problems in the future for the member, with registration etc.) Link to comment Share on other sites More sharing options...
Chrissaf Posted January 3, 2020 Share Posted January 3, 2020 I would have thought that as long it is made clear in the request that this is a one off use of that alternative mail address and not a request to permanently update the registration mail address on the HRMS server. The suggestion doesn't seem any different to HRMS sending the activation code via HCC which they say they have done already. My thoughts were that a friend or family member allows better control of tracking mails and contacts compared to going via HCC..Another alternative might be to set up a web based mail account that is independent of the BB ISP.....gmail for example. This should ensure that different IP addresses are used by HRMS when sending a follow up mail. Then that web based mail account could then be kept live for RM issues in the future..Other's have reported getting round the issue by using their work email address and Internet access (if they have one). Link to comment Share on other sites More sharing options...
96RAF Posted January 3, 2020 Share Posted January 3, 2020 It could flag up everytime the OP sends a help request. I have sent a couple recently and RM is saying this is not the email you registered this copy against, do you wish to continue, which it does. I thought I had clarified this with HRMS as I deregistered that copy upon leaving Cyprus in case the PC got purloined on the way home. Upon reregistration I had a key code mismatch problem and at the same time I sorted that I advised of the old email address being defunct, but there it is just a day or so ago, still on their books. Link to comment Share on other sites More sharing options...
tony_cox Posted January 3, 2020 Author Share Posted January 3, 2020 HiI would happily set up a Gmail email address if it would help, I will send a request again and ask if this would help in the matter.it seems no attachments of code was sent to the HCC which was forwarded to me,just a mistake on HRMS side I would think,just gets a bit frustrating tony Link to comment Share on other sites More sharing options...
RDS Posted January 6, 2020 Share Posted January 6, 2020 Have you sorted this out yet Tony? Link to comment Share on other sites More sharing options...
tony_cox Posted January 7, 2020 Author Share Posted January 7, 2020 HelloStill wating for activation code,i emailed HRMS last friday to tell them no code was sent to HCC so they could email it to me.I said i could give them a gmail address if that would help,hope its sorted sooncheersTony Link to comment Share on other sites More sharing options...
tony_cox Posted January 7, 2020 Author Share Posted January 7, 2020 HelloThe code came through this morning from HCC,so iam no up and running with Railmaster ProcheersTony Link to comment Share on other sites More sharing options...
RB51 Posted January 7, 2020 Share Posted January 7, 2020 Thanks for letting us know Tony. R- Link to comment Share on other sites More sharing options...
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