Donstorioni Posted June 21, 2020 Share Posted June 21, 2020 HiThe last two Hornby locomotives I purchased I’ve had to return.My Stepney Terrier had blobs of black paint on the boiler, couldn’t source a replacement as all my regular suppliers had sold out.Latest purchase R3661 early class 31, no detail pack. This is a model of the first 20 pilot version of the class without a roof headcode so the detail pack included all the white circular discs that are placed in front of the LED lights. The suppler has been really helpful and has even contacted Hornby to source a replacement pack; however, Hornby have not responded. So two out of two, I have returned the Class 31 and I don’t suppose I’ll be lucky enough to find a replacement. Really fed up with Hornby right now. Link to comment Share on other sites More sharing options...
Big big train Posted June 21, 2020 Share Posted June 21, 2020 Good morning,"Bure valley models" have got one of the class 31s you have mentioned,left in stock.I have no connection with the shop,other than being a very satisfied customer .Excellent prices and friendly staff.I hope that this is of some help to you. Link to comment Share on other sites More sharing options...
Ruffnut Thorston Posted June 21, 2020 Share Posted June 21, 2020 Hi Donstorioni. May I ask why you have started a new thread on the same subject? Rather than continuing on your original thread, where I have answered your point? https://www.hornby.com/uk-en/forum/class-31-problems-/?p=1 Link to comment Share on other sites More sharing options...
Donstorioni Posted June 21, 2020 Author Share Posted June 21, 2020 Sorry Doing all this on my phone and couldn’t find my original thread. That was the first time I have posted a comment.Hornby aren’t taking phone calls at the moment. The supplier tried this; however, Hornby never replied. Link to comment Share on other sites More sharing options...
Yelrow Posted June 21, 2020 Share Posted June 21, 2020 They are taking emails. Nothing to stop one, for the attention of Simon, expressing your concern. I email them when necessary. Link to comment Share on other sites More sharing options...
ColinB Posted June 21, 2020 Share Posted June 21, 2020 Bure Valley Models are really good bought 2 locos off them, not only very cheap but you are helping a preserved railway. They also came very quickly.Hornby are also very slow at responding to anything, I have waited up to a week and that was before the virus, compared to its main competitor usually within a day. Link to comment Share on other sites More sharing options...
Going Spare Posted June 21, 2020 Share Posted June 21, 2020 And I pointed you in the direction of where either you or your original supplier could have obtained the detailing pack. Let's hope the second loco you have now been advised of comes with the pack as its availability as a separate item may now have dried up. Link to comment Share on other sites More sharing options...
Ruffnut Thorston Posted June 21, 2020 Share Posted June 21, 2020 The original posting had gone on to page two.... I hope that all gets sorted out in the end... Link to comment Share on other sites More sharing options...
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