Ashley-37604 Posted January 5 Share Posted January 5 cutting to the chaseStarted loco, all seemed to work. Got to corner of layout and it stopped. Seemed to be connected, blue tooth symbol blue and all connections etc, just no movement or sound.Did a reset for decoder, scan finds decoder,clicked reset, entered codedid the power cycle.It started "Finding host device" but it seems to be stuck in a loop and goes no further.Other loco works on layout with no problems. Link to comment Share on other sites More sharing options...
Ashley-37604 Posted January 5 Author Share Posted January 5 Problem resolved.Don't know what the sequence was, butI deleted profile, rescanned and it asked for system update, it then all seemed to work. Go figure!If someone has the nounce maybe some flow charts would be handy for set up and problem solving. Link to comment Share on other sites More sharing options...
96RAF Posted January 5 Share Posted January 5 There is a comprehensive how-to guide for all stages of setting up and using the system as well as a trouble shooting guide. These documents are linked to from a sticky post in the index page for this forum. Link to comment Share on other sites More sharing options...
Martin-377971 Posted January 12 Share Posted January 12 If you don't have a reset code who do you need to contact to obtain the code ? Link to comment Share on other sites More sharing options...
96RAF Posted January 12 Share Posted January 12 If you don't have a reset code who do you need to contact to obtain the code ? If you read the troubleshooting guide spoken to in my post above it tells you in there. Link to comment Share on other sites More sharing options...
Daedalus Posted January 12 Share Posted January 12 It is emailed to the email address you used to sign in to the App. Search your email for "Device reset passcode". It is the full hexadecimal address in the form a4c138xxxxxx which you can scan for with any bluetooth device. There are apps that will show the full address if your device doesn't. Link to comment Share on other sites More sharing options...
Martin-377971 Posted January 13 Share Posted January 13 I have three decoders two of these I was sent the email with the code but for some reason the one I am having issues with has not sent an email . I have done exactly the same for all three decoders .96Raf if I had found the answer I would not have asked the question When I click on the links it tells me the page is unavailable Link to comment Share on other sites More sharing options...
96RAF Posted January 13 Share Posted January 13 The link is working and it takes you to the index for all the associated documentation including the troubleshooting one.https://uk.hornby.com/hm7000/hm-dcc-guidesIf you have ever had the decoder linked then the app will have logged the reset code, which you could have exported to your device from Settings for later reference. Link to comment Share on other sites More sharing options...
ColinB Posted January 13 Share Posted January 13 If you don't have the Reset code just download a Bluetooth search tool off Play. Remove the colons from the code it finds and enter that. That is how I did it while waiting for Hornby to send me the Reset code. The HM7000 decided to have a funny five minutes. I think Daedalus gave me the information several posts ago. Link to comment Share on other sites More sharing options...
Martin-377971 Posted January 13 Share Posted January 13 Ok so I bought another decoder (18pin Hornby) to see if the one I had was faulty (and for my next loco) I have set this up no problem it has NOT sent me a reset code by email as suggested and expected . I did find the code in the device setting so I have made a note , I couldn't do this before as it didn't get that far .What I did notice is the following The decoder id is HM7000_9FCA The reset code for this is a4c138009fcaThis is also true for the other decoders I have ieHM7000_BC35 reset code is a4c13800bc35I dont know if this is true for every decoder Link to comment Share on other sites More sharing options...
Martin-377971 Posted January 13 Share Posted January 13 Sorry forgot to say the link is working , I have no idea what I found before I found the correct one So apologies for this Link to comment Share on other sites More sharing options...
Daedalus Posted January 13 Share Posted January 13 The format is:Address a4c138009fcaName HM7000_9FCA set by manufacturer.Alias HM7000_9FCA in theory can be changed by user if access allowed. Often left blank Link to comment Share on other sites More sharing options...
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