malcolm_ryder Posted March 5, 2020 Share Posted March 5, 2020 Has anyone else had a window pop up saying "Key was not downloaded correctly"? I asked the help line and they said that it didn't exist, sent them a picture of the window saying it but haven't had a reply Link to comment Share on other sites More sharing options...
96RAF Posted March 5, 2020 Share Posted March 5, 2020 Did you get the key from an online buy within RM or was it in a DVD RM purchase.It may be if the latter it had already been registered and hence not valid to transfer to another user.If bought from within RM have you entered it exactly per the email - i.e copy and paste rather than hand type it in. Link to comment Share on other sites More sharing options...
malcolm_ryder Posted March 5, 2020 Author Share Posted March 5, 2020 I bought the program and elink with the normal activation code, then last weekend bought pro upgrade from withing the program, I have used copy and paste and also tried typing it in, both come up with the same result Link to comment Share on other sites More sharing options...
96RAF Posted March 5, 2020 Share Posted March 5, 2020 Await HRMS response to your picture - may be a few days. If they sent you the Pro key then it should be registered against the email address you used for both the original registration and the further buy. Link to comment Share on other sites More sharing options...
RDS Posted March 5, 2020 Share Posted March 5, 2020 Hi MalcolmI don't know where you are entering your code but back in 2014 when I upgraded I had to use the Settings Window (icon top left of main RailMaster screen)In that Settings Window, click on the Loco Detection Tab and enter your code in the Pro pack field near the bottom, then press the key icon.It worked for me and a few others at the time if I remember correctly. Might be different now of course but worth a try if you have not been entering the code here. Link to comment Share on other sites More sharing options...
malcolm_ryder Posted March 7, 2020 Author Share Posted March 7, 2020 The place to enter the code is still the same on the loco detection page, press the key and a few seconds later the box pops up to say its downloaded incorrectl, I haven't seen any where else it could be entered And that is where it says to enter it. Laugh is now when I open the program I get a pop up saying I seem to be using the program a lot I should consider buying the pro version. Link to comment Share on other sites More sharing options...
RDS Posted March 7, 2020 Share Posted March 7, 2020 Oh Ok. That is what I thought but I get the impression from reading some of the 'problem posts' that sometimes a window popped up asking for the code.The other problems some people had were related to a firewall or anti virus software. Link to comment Share on other sites More sharing options...
malcolm_ryder Posted March 7, 2020 Author Share Posted March 7, 2020 I have been into firewall and virus protection to allow in both, I have even turned both off completely including the firewall on the router, I did a factory reset on the router as it mentions setting in there get changed to block things all to no avail, it will be something simple I am missing or something they have done, I wondered if they may have got a digit wrong when they sent the code to me, will just have to wait and see. Only posted on here in case there was an off chance someone else had experienced the same problem. Thanks for your advice anyway guys. Link to comment Share on other sites More sharing options...
Chrissaf Posted March 7, 2020 Share Posted March 7, 2020 Don't forget as a last resort you can use the inbuilt help system to ask HRMS (Hornby RailMaster Support) to remotely log on to your PC and activate the key manually for you. They have done this for others. Link to comment Share on other sites More sharing options...
96RAF Posted March 7, 2020 Share Posted March 7, 2020 The enter Pro code is on the main Settings screen but on the loco detection tab... /media/tinymce_upload/a529556b3360f253b01f5a8ad62b6a5c.JPG Once accepted it will show from the Help icon here/media/tinymce_upload/29ee4447b3a896dc7ddb08c73977140e.JPG Link to comment Share on other sites More sharing options...
m_duck Posted March 9, 2020 Share Posted March 9, 2020 I get the same message when trying to activate my key. "Key was not downloaded correctly". I have a new laptop so downloaded the evaluation software yesterday and tried to activate.I was going to contact support today and see what they say. Link to comment Share on other sites More sharing options...
Chrissaf Posted March 9, 2020 Share Posted March 9, 2020 Have you deactivated the key on the old PC/Laptop first, activation won't work if you don't..See Page 131 / 132 of the RailMaster manual relating to transferring RM from old to new PC/Laptop..Same for both the main RM key as well as the PRO add-on key (there are two keys). You say you have downloaded the 'evaluation' copy of RM and tried to activate. This infers that your issue is with the main RM application key. This particular thread is about the PRO add-on key. If your query is not about PRO, then this is the wrong thread to post in.. Link to comment Share on other sites More sharing options...
m_duck Posted March 9, 2020 Share Posted March 9, 2020 I did deactivate the old one, but the last time i changed laptops something went wrong with that process and Suppport had to reset it for me. I have just been looking back over those old emails.I've emailed support so will see what they come back with. Link to comment Share on other sites More sharing options...
malcolm_ryder Posted March 9, 2020 Author Share Posted March 9, 2020 As in the pictures under the loco detection tab is the only place I have found to enter the key, I have used the help function and am waiting for them to get back to me, everything else works fine on the program, just the pro activation doesn't work. They didn't have any trouble taking the money, so it isn't all wrong lol Link to comment Share on other sites More sharing options...
Flightsimer Posted November 5, 2023 Share Posted November 5, 2023 I have a similar issue, upgraded to Pro Pack but when I enter the key RM sent me, I get a message stating it’s invalid. I’ve tried copy/paste from the email, manually typing it in with spaces, without spaces etc etc but keep getting the same message. Ended up taking several screen shots and emailed them to RM support, but haven’t had a reply yet.I was able to activate the normal copy of RM that came with the e-link and RM is allowed in my firewall etc.if you get sorted will you let us all know here. Link to comment Share on other sites More sharing options...
96RAF Posted November 5, 2023 Share Posted November 5, 2023 @FlightsimmerYou have asked someone who posted his problem 3 - 1/2 years ago to let you know the fix, hardly likely to happen. Link to comment Share on other sites More sharing options...
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