ARC air only one lane is working

[chapy]

Hi

i have a problem. My dad bought a arc air system to get his cars going arround again.

It appears that there is only the green lane working. As soon  he puts a car on the red lane it gives an error, overload of the track. The Light of the ArC air Supply flashes orange and when trying on the red lane it shuts of. The red lane has power for a very short time till it cuts the connection.

What I did as troubleshoots:

-cleaned the track with a brush and double checked all connections

- used an old Powersupplie to check if tracks are worken -> yes

- turned the ARc air in the other direction -> green lane works red one doesn`t

-  shouted at the system -> didn`t help

Please help me to help my dad, he drives me mad because its not working

 

Thanks a lot and greetings from Germany

 

best wishes

 

chapy

 

[gorp]

is this a new arc air ?

sounds like a short,  so pull arc air out of track and try again

if it fails again, try another car

 

curious , when you turned it around

was it clockwise or counter clockwise ?

 

[Andy P.]

Hallo,

Der Fehler tacuht immer auf, wenn es einen Kurzschluß gibt.

Kann es seinm, dass Ihr die 90 Grad Kurven mit dem Spurwechsel (Artikel Nr. C8203)  nur ein Mal drin haben?

Diese muss man immer paarweise drin haben....Wenn man eine andere Anschlußschiene (Powerbase) drin hat kann es auch passieren.Andere Problemquelle kann Metalteile der Schleifer sein, die einen Kurzschluß verursachen.Als letztes kann man die Powerbase vorsichtig aufmachen aufmachen und schauen, ob Kabeln lose sind...Wenn das alles nicht hilft muss leider der Powerbase getauscht werden...Grüße auch aus BW!

[chapy]

Hi

 

@gorp: Yes its the new arc air. We tried that already to turn the base arround, again only the lane was working.

@ Andy: Yes we hat them in. But then i built a circle without and still only the green lane was working. We also have only one powerbase in the circule.

 

Today i got a voltmeter and measured the voltage. on the green lane it response from 0 to 14.9 V depending on the thruttle. The Red lane give constant a voltage from arround 8V so i guess its a problem in the base. I couldn`t find any metal parts in the track. So will contact the sustomer service i guess.

 

Thanks for helping

[W0ZZA]

I had exactly the same problem.

Returned it to retailer a few weeks ago, and have just been alterted that a refund is on its way.

I've seen previous reviews suggest that they're unreliable.

I'm now worried about buying another one. Can anyone reassure me?

[Andy P.]

I know of hundreds of people who have had no problems.

In fact, some of the issues turned out that they were used devices.

If you get a fairly recent batch from a reputable retailer you should be fine.

[Nigel-1211276]

I had the same issue with my first Arc Air. Retailer sent a replacement out no issue.