Baychattan Posted March 20, 2022 Share Posted March 20, 2022 I have been amused for a while with the Hornby website 'noticing' that I am "visiting from the USA" and questioning whether I want the UK or US website, whereas I am actually in Yorkshire.Less amusing is that when Hornby asked for my payment details to be updated (cos a pre-order has turned up), the website will only accept US payment methods...David Link to comment Share on other sites More sharing options...
Brew Man Posted March 20, 2022 Share Posted March 20, 2022 I think your best bet is to give them a call, by phone not email. They're usually quite good at sorting problems over the phone. Link to comment Share on other sites More sharing options...
96RAF Posted March 20, 2022 Share Posted March 20, 2022 I should think the phones will be red hot on Monday with the attendant banking problems, which seem to have spilled over to inability of changing passwords as well according to social media posts. Link to comment Share on other sites More sharing options...
Brew Man Posted March 20, 2022 Share Posted March 20, 2022 Quite likely, Rob. also, I tried to list my orders earlier and that page throws up an error too. I seriously worry about Hornby's system, (or lack thereof) of error checking and testing their web pages when they make changes. Link to comment Share on other sites More sharing options...
JJ73 Posted March 23, 2022 Share Posted March 23, 2022 Well I'm in Derbyshire & apparently also that is the new US aswell!!! 🙄🚂 Link to comment Share on other sites More sharing options...
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