ntpntpntp Posted January 21 Share Posted January 21 Still no response to mine but let's face it, it's only asked earlier this week. I agree there's no point anyone at Hornby sitting around waiting for questions and responding immediately, but on the other hand I do hope an alert is issued for someone to monitor and for the customer it could be frustrating if the answer might influence their decision to buy (or not). Link to comment Share on other sites More sharing options...
RB51 Posted January 21 Share Posted January 21 Your frustration is noted and forwarded to Hornby. Currently the Mods have no hands on experience of the new forum capabilities, but we live in hope. R- Link to comment Share on other sites More sharing options...
96RAF Posted January 22 Share Posted January 22 In the long gone past Adam the Admin would forward batches of questions to use with a request to answer as many as we could; he would then post a formal response based upon ours.That methodology no longer exists and any answers are now pure Hornby. Link to comment Share on other sites More sharing options...
What About The Bee Posted January 26 Share Posted January 26 As of Friday, close of business, Hornby have not answered Ntp's questions, nor mine on Locomotion. Now I am attempting to follow established procedure. I have waited more than a week, and as I asked my questions after Ntp did, he has waited the requisite time as well. These questions / reviews should get a ticket number, just as email queries do. A simple acknowledgment, a 'pending in queue' message from Hornby with that number would go a long way towards calming aggitatition.If my questions were about a purchase, Hornby's apparent lack of interest would likely dissuade me. This is Hornby's online presence, their virtual store front. Is nobody minding the store?Bee Link to comment Share on other sites More sharing options...
Rallymatt Posted January 26 Share Posted January 26 The ‘shop window/store front’ absolutely needs a kick up the rear end. In a digital world it is how a huge number of customers interact with the business. I’m prepared to accept the majority at Hornby put a lot of effort in but some contractors and contracts need reviewing and very quickly. That needs to come from the top with meaning. Link to comment Share on other sites More sharing options...
Rana Temporia Posted January 27 Share Posted January 27 I have also been waiting well over a week for Hornby to get back to me with the answer to a very simple query. Poor. Link to comment Share on other sites More sharing options...
96RAF Posted January 27 Share Posted January 27 Hastened with Hornby. Link to comment Share on other sites More sharing options...
atom3624 Posted January 27 Share Posted January 27 It depends at what 'level' it is marketed.If 'a fun scale product' then individuals' loading gauges will be very limiting to it's fun application.If simply as a rugged, functioning beginner's toy train set - it'll be a great winner assuming the rights are not too extortionate.Al. Link to comment Share on other sites More sharing options...
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