Peachy Posted February 27 Share Posted February 27 Think of this as more of a flag waving post rather than a moan please… I pre-ordered the HST class 43 back in May 2023, of course by now the card I used is out of date. So now whilst people can buy the loco and have it delivered in a few days I’ve gotta wait for a snail mail sometime over the next week so that I can change payment source then go to the back of the queue…. Hope one day they get this sorted with a payment back-up option of using BACs details like you can with PayPal and Amazon as I’m sure pre order waiting times aren’t going to get much shorter anytime soon….. Hurumph.. Link to comment Share on other sites More sharing options...
96RAF Posted February 27 Share Posted February 27 Why don't you ring them up and give them your new card details. 1 Link to comment Share on other sites More sharing options...
Peachy Posted February 27 Author Share Posted February 27 (edited) 1 minute ago, 96RAF said: Why don't you ring them up and give them your new card details. Just got off the phone, they won’t do that anymore without having first sent out the email Edited February 27 by Peachy Missed word Link to comment Share on other sites More sharing options...
Silver Fox 17 Posted February 27 Share Posted February 27 Chris, has the system changed as around mid last year my card expired and when I ordered something it was flagged up. I went to some page on this site and put my new card details in and within an hour or so, possibly less, my payment was taken and goods arrived a few days later. 1 Link to comment Share on other sites More sharing options...
ColinB Posted February 27 Share Posted February 27 (edited) Of all the things I find in Hornby this one is not one I regard as an issue. My card got cloned so I had to get another one, when my pre orders from over 2 years ago arrived I got an EMail from Hornby asking me to update my card, probably at the most a days delay. They usually take a lot longer to despatch the item normally about 7 days so what is a days delay in that process. Probably if I phoned them up it would be a lot quicker, the woman on their customer service is very good. I will add when Rails had exactly the same issue they phoned me up and modified the card on all my pre orders at the same time but then Rails would do that. Edited February 27 by ColinB 1 Link to comment Share on other sites More sharing options...
Peachy Posted February 27 Author Share Posted February 27 (edited) I don’t think anything’s changed Garry, I’m just being an impatient toddler who wants his new toy now 😀 Edited February 27 by Peachy Missing word Link to comment Share on other sites More sharing options...
Peachy Posted February 27 Author Share Posted February 27 Ah the planets are aligned and the Gods are looking down favourably on me. I just got the payment notification and link to change payment source… panic over.. as you were chaps! 🤪 Link to comment Share on other sites More sharing options...
PeterM67 Posted February 27 Share Posted February 27 I also have that email. I'm expecting a further eight emails. One for each coach. Oh the joy! 1 Link to comment Share on other sites More sharing options...
Moccasin Posted February 27 Share Posted February 27 Are the coaches in stock too? Not showing as such on the website and they have no ETA. Link to comment Share on other sites More sharing options...
Moccasin Posted February 27 Share Posted February 27 Am feeling strong FOMO vibes right now! 1 1 Link to comment Share on other sites More sharing options...
Postman On The Rails Posted February 27 Share Posted February 27 It would surely be better to have a stored card option so you can easily update as needed and then they just use that. But if memory serves me correctly there is a lot of hoops to jump through to enable it, but they must be part way there as they must store your card details when pre-ordering 1 Link to comment Share on other sites More sharing options...
Fishmanoz Posted February 27 Share Posted February 27 Card details are stored in your profile as I understand it and made available from there for orders and pre-orders when you are establishing them. Link to comment Share on other sites More sharing options...
PeterM67 Posted February 28 Share Posted February 28 As suspected 8 emails awaited me requested updated payment details. The first 7 went through no problem however number 8 simply fails time and time again. Very annoyed! Link to comment Share on other sites More sharing options...
PeterM67 Posted February 28 Share Posted February 28 It's interesting that I cannot edit my previous post to fix the grammatical error. Note to self do not post when annoyed with Hornby over their payment system 🤣 Anyway I guess a phone call to customer services in the morning will be required otherwise my passengers will have no buffet coach for lunch 😊 Mod note - there is a well discussed editing time limit after which the editing window closes. Link to comment Share on other sites More sharing options...
ColinB Posted February 29 Share Posted February 29 The big issue is and there seems to be a common failing with a lot of web sites in that there is no facility to update your credit card details for an order. Most retail packages you buy the item and pay. Model Railways being that you order and pay in two years time probably makes it difficult. Link to comment Share on other sites More sharing options...
PeterM67 Posted February 29 Share Posted February 29 Fixed over the phone this morning. I noticed that the 7 pre orders that were successfully updated yesterday evening appear as 7 payments on my CC statement. Possibly the 8th triggered a security response and was blocked. I was thinking at the time that so many payment updates was going to cause me hassle! Link to comment Share on other sites More sharing options...
Too Tall Posted March 2 Share Posted March 2 On 27/02/2024 at 10:45, Peachy said: Ah the planets are aligned and the Gods are looking down favourably on me. I just got the payment notification and link to change payment source… panic over.. as you were chaps! 🤪 Good, now maybe you can do a video tutorial on setting up the recently released Legacy dongle so I don't have to read destructions 😋 2 Link to comment Share on other sites More sharing options...
96RAF Posted March 2 Share Posted March 2 1 hour ago, Too Tall said: Good, now maybe you can do a video tutorial on setting up the recently released Legacy dongle so I don't have to read destructions 😋 Plug it in and treat it like a decoder, only instead of loading a sound profile to it you assign legacy locos that you have set up in your engine shed. Link to comment Share on other sites More sharing options...
GMD Posted March 2 Share Posted March 2 Great summary @96RAF - and nice new avatar too! 1 1 Link to comment Share on other sites More sharing options...
96RAF Posted March 2 Share Posted March 2 17 minutes ago, GMD said: Great summary @96RAF - and nice new avatar too! That is the Hornby project timekeeper Link to comment Share on other sites More sharing options...
Rallymatt Posted March 2 Share Posted March 2 11 minutes ago, 96RAF said: That is the Hornby project timekeeper Great they have ditched the one with Roman numerals 🤣 Link to comment Share on other sites More sharing options...
96RAF Posted March 2 Share Posted March 2 2 hours ago, Rallymatt said: Great they have ditched the one with Roman numerals 🤣 The sweep second hand (barely visible) would point to the days of the week (Not shown) - Monday, Tuesday, Wednesday, Thursday, Fri (half day), Sat, Sat, Sat, Sat, Sun, Sun, Sun, (long weekend). 1 Link to comment Share on other sites More sharing options...
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