paul_garwood Posted October 8, 2019 Share Posted October 8, 2019 My Elink is over 4 years old now, it smells burnt out, will they repair it or do I have to buy a new one? Link to comment Share on other sites More sharing options...
walkingthedog Posted October 8, 2019 Share Posted October 8, 2019 I suggest you contact Hornby and ask them. If they will I guess it depends how much it will cost. A new one might be better. Does it work? Link to comment Share on other sites More sharing options...
paul_garwood Posted October 8, 2019 Author Share Posted October 8, 2019 No, I took the back off, and there are a couple of black capacitors and damage to a little bit of the printed circuit board Link to comment Share on other sites More sharing options...
paul_garwood Posted October 8, 2019 Author Share Posted October 8, 2019 Don't Hornby reply to emails? all I want to know is, can I send this eLink back for repair or not? Link to comment Share on other sites More sharing options...
96RAF Posted October 8, 2019 Share Posted October 8, 2019 You have to call Hornby on the number at page bottom, tell them the problem. They will give you a returns number and you post your elink to them. If they can fix it they will tell you and the price if any. They pay return postage to you. Link to comment Share on other sites More sharing options...
walkingthedog Posted October 8, 2019 Share Posted October 8, 2019 What time did you email them? Link to comment Share on other sites More sharing options...
paul_garwood Posted October 8, 2019 Author Share Posted October 8, 2019 it was two days ago, and three times today, and still no response from anyone.. Link to comment Share on other sites More sharing options...
WilliamDavid Posted October 9, 2019 Share Posted October 9, 2019 I doubt Hornby would repair it, classing it as an 'uneconomical repair,Best to buy a new one.Worth asking them, though. Link to comment Share on other sites More sharing options...
walkingthedog Posted October 9, 2019 Share Posted October 9, 2019 Far better to ring them. They don't have a lot of staff and probably get far too many emails. Link to comment Share on other sites More sharing options...
RB51 Posted October 9, 2019 Share Posted October 9, 2019 Hi Paul - please check the email address you are using. At 16:29 I emailed Hornby and asked them to confirm reciept. At 16:34 I had an auto response telling me someone would be in touch within 5 days. At 16:49 I had a confirmation from a Customer Care Assistant that my message had been received. R- Link to comment Share on other sites More sharing options...
paul_garwood Posted October 10, 2019 Author Share Posted October 10, 2019 I phoned them and now have a returns number, but they said it's unlikely they can repair it. Link to comment Share on other sites More sharing options...
96RAF Posted October 10, 2019 Share Posted October 10, 2019 There are not that many components in an eLink and likely failures are simple to replace. The problem will be can they get hold of the items or suitable equivalents. /media/tinymce_upload/d18408f4ca3cff65cb05125eb0cc1bd3.JPG Link to comment Share on other sites More sharing options...
paul_garwood Posted October 10, 2019 Author Share Posted October 10, 2019 Thank you for the photo, I can now recognize where my burning has taken place, there is blackening at the base of the DC In, and L6 & F2, there might possibly be other damage but it's not obvious, I will have to wait and see what Hornby have to say. But if Hornby says I would have to buy a new eLink, then I have decided I will give up the hobby and sell everything off, maybe on eBay. I am 75 now, and any extra expense now is out of the question. Link to comment Share on other sites More sharing options...
96RAF Posted October 10, 2019 Share Posted October 10, 2019 There is a good chance it is the self resetting ’fuse’ F2 which are cheap and readily available. A repair may be dependant upon if the pcb tracking has been damaged as well. Link to comment Share on other sites More sharing options...
paul_garwood Posted October 20, 2019 Author Share Posted October 20, 2019 Update on my repair, yes they were brilliant, they replaced the whole circuit board. Link to comment Share on other sites More sharing options...
96RAF Posted October 20, 2019 Share Posted October 20, 2019 A very good result then. Well done Hornby Repairs Department. Link to comment Share on other sites More sharing options...
paul_garwood Posted November 25, 2019 Author Share Posted November 25, 2019 Yes this happened to mine, I took the back off and I could see where the mains plug goes in was all burnt out, I phoned them and returned it, about a week later I got it back and they said they replaced the whole circuit board which I thought was jolly decent of them as it was free of charge. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now